Business Office Manager (BOM)

Twilight Gardens – Norwalk, OH
Full-Time

Twilight Gardens, located in Norwalk, OH, is seeking an energetic, responsible, and motivated professional to join our leadership team as our Business Office Manager (BOM).

This position requires Long-Term Care experience and insurance verification/billing experience.

The Business Office Manager plays a key role in the financial and administrative operations of our skilled nursing facility, working closely with residents, families, facility leadership, government agencies, insurance companies, and corporate support teams.

• Manage resident billing, accounts receivable, and collections

• Complete insurance verification and assist with billing processes

• Maintain accurate resident financial records and accounts

• Manage resident trust accounts

• Complete month-end reporting and account reconciliation

• Work with Medicare, Medicaid, and commercial insurance payers

• Communicate professionally with residents and families regarding billing and account questions

• Maintain accurate documentation and business office records

• Implement and consistently administer company programs, policies, and procedures

• Collaborate with facility leadership and corporate departments to support smooth business operations

• Long-Term Care experience required

• Insurance verification and billing experience required

• 2–3 years of Business Office Manager/Director experience in skilled nursing preferred

• Knowledge of Medicare, Medicaid, and commercial insurance

• Strong organizational skills and exceptional attention to detail

• Excellent communication, leadership, and mentoring skills

• Ability to effectively work with residents, families, staff, government agencies, and insurance companies

• Proficiency with Microsoft applications, including Word and Excel

• Ability to manage multiple priorities and meet deadlines

• Ability to implement and consistently administer programs, policies, and procedures

At Twilight Gardens, we value the experience and dedication you bring to our team. We offer competitive pay, benefit options, a supportive work environment, and opportunities for professional growth and development.

Join a team where your experience matters and your contributions are valued. Twilight Gardens is proud to be part of a Great Place to Work® Certified organization.

Job Type: Full-Time

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