What are the responsibilities and job description for the MSP IT Support Specialist (3+ yrs req; $65K) position at #twiceasnice Recruiting?
IT Support Specialist (MSP exp. req.)
Location: Petoskey, MI OR Macomb County, MI
Salary: $65,000 Great Benefits
Benefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO
Job Type: Full-Time
Typical Hours: Mon-Fri, 8-5 pm, rotating on-call; occasional projects
Travel: Occasional- locally/regionally to customer sites via company vehicle
Start Date: ASAP
Sponsorship is not available
Relocation Assistance available
IT Support Specialist (MSP exp. req.) Description
Our client—a growing IT services company serving small to mid-sized businesses across Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture.
IT Support Specialist (MSP exp. req.) Responsibilities
- Interface and provide client support- remote and on-site
- Configure and troubleshoot SMB and Enterprise software and networking platforms
- Participate in on-call rotation
- Assist with the configuration and installation of servers, endpoints, and network equipment
- Provide user onboarding and off-boarding
- Perform on-site new client onboarding
- Interface with vendors for hardware failures
- Support and install hardware solutions
- Help address client needs and ensure satisfaction is met
- Keep documentation current
- Support Windows, Mac, Linux, iOS, and Android
IT Support Specialist (MSP exp. req.) Qualifications
- 2 years of recent MSP IT support experience (within the last 5 years) required
- Active Directory experience required
- Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required
- Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required
- Experience with a ticketing system/PSA tool required
- Must have or be willing to become Security , Network , and MS-102 certified
Salary : $65,000