What are the responsibilities and job description for the INSURANCE CUSTOMER SERVICE REPRESENTATIVE IN KATY (TX) position at TWFG INSURANCE KATY BRANCH?
UNIQUE OPORTUNITY!
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
For a long time & well stablished Truck Insurance Agency.
APPLY NOW!
- ATTENTION: Candidate must complete with this application, Two (2) really Customer Service SKILLS tests.
(Test#1) Call Center Customer Service & (Test#2) Verbal Communication.
Job Description:
- We are looking for a smart, organized, Bilingual (English, Spanish) Truck Insurance Customer Service Representative (CSR), that Provide exceptional support to actual and potential clients via phone, email, and chat.
- Assist Potential Customers and actual Commercial Auto Insureds with solutions to their needs, and other related Insurance needs:
- Taking accurately information for Trucking Insurance Quotes,
- Generate Certificates of Insurance (COI's),
- Taking Insurance Policy Modifications,
- Providing support in Payments
- Sending & receiving Insurance Underwriters and Customers Documentation
* Using Office Tools like Windows, Office365, Internet Websites, Insurance Software, and related Technologies. Under a well-regulated, ethical, and legal framework.
- Be solutions oriented, and provide the appropriate solutions to demands, and/or forward the requests to the appropriate department.
- Assist customers with Insurance information, and answering requests of Insurance Transactions status
- Support Insurance Endorsements and changes accurately and efficiently
- Update internal Insured records and update control information in accordance with the Insurance Companies & Insurance Agency Standards.
- Perform data entry tasks to update Insured Data Bases and transaction details
- Communicate with Insurance Support Services Providers related to the Agency Operation.
Skills:
- Must take Two (2) really Customer Service SKILLS tests (Mandatory) when you apply.
(Test#1) Call center customer service & (Test#2) Verbal communication.
- Capacity to follow instructions, step by step.
- High Ethical Standards.
- Self Controlled & Ability to control stress.
- Organized, excellent cognitive skills. Eager to learn.
- Capacity to work in a standardized and complex environment, that is well defined and regulated by external Entities, learning every day, motivated, taking learning notes and maintaining a daily to-do-list.
- Excellent phone etiquette and communication skills.
- Report on-time alerts, related to actions pending and information to other internal Insurance Agency processes. Teamwork required.
- Fluent in English (full proficiency, written and verbal) to assist effectively English-speaking customers (90% of the time)
- Fluent in Spanish (full proficiency, written and verbal) to assist effectively Spanish-speaking customers (10% of the time)
- Strong Interaction & communication skills with the ability to provide support with Insurance products and services
- Proficient in data entry with a high level of accuracy. Zero typing errors, using spelling strategies to avoid errors and omissions.
- Ability to effectively communicate with customers, coworkers and provide exceptional service
- Experience with COMMERCIAL AUTO & TRUCK Insurance Agencies is a plus
We offer very competitive compensation, including productivity bonus!
Join our team of dedicated customer service representatives today!
Job Type: Full-time
Pay: $18.11 - $21.12 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Application Question(s):
- How far do you live from 77450 Zip Code? 30 mins? 1 Hour? More than 1 Hour?
- Are you proficient in following carefully detailed Instructions, step-by-step, Standards & Procedures (Very important) Please, Answer: Yes/No
- How many Years have you been working with COMMERCIAL AUTO & TRUCK INSURANCE Products & Services, inside "Commercial Insurance Agencies"? Indicate # of Years.
- Did you take the Two (2) really Customer Service SKILLS test? (Mandatory). (Test1) Call center customer service & (Test2) Verbal communication (Answer Yes/No)
Education:
- High school or equivalent (Required)
Experience:
- COMMERCIAL AUTO "INSURANCE" CSR (inside Insurance Agencies): 1 year (Required)
- Windows and Office Technologies (In a working Environment): 1 year (Required)
Language:
- Spanish (100% proficiency) (Required)
- English (100% proficiency) (Required)
License/Certification:
- TEXAS DRIVER'S License (Required)
- Texas - ACTIVE P&C INSURANCE LICENSE (Desired, not required) (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Katy, TX 77450 (Required)
Work Location: In person
Salary : $18 - $21