Employee Services Generalist

Our client, the world’s leading entertainment streaming service, is looking for an Employee Services Generalist.

This is a 6-month contract role with a flexible onsite schedule; however, candidates must be within commuting distance of Los Gatos, CA. Candidates must not hold H-1B visa status. The hourly rate is $50; benefits are available through Talent Table. No C2C.
 

Role Overview
The Employee Services team optimizes HR operations to enhance the employee experience and support global growth. By managing operational support, we enable our Talent partners to focus on strategic initiatives and core business deliverables. The team is looking for a Contract Employee Services Generalist to support an upcoming leave of absence.
 

Responsibilities:

• HR Service Delivery: Manage complex and escalated HR inquiries (e.g., benefits, payroll, leaves, stock options) and support key employee lifecycle events, including onboarding, exits, and international transfers.
• Process Optimization & Documentation: Design, build, and stabilize HR process frameworks. Create and maintain work instructions, job aids, and playbooks to support efficient service delivery and Tier 2 documentation.
• Cross-Functional Collaboration: Partner with the Global Talent Operations Centers (GTOC) and internal teams (e.g., Payroll, Benefits, Mobility, Talent Acquisition) to standardize services, improve knowledge management, and align on ways of working.
• Project Management & Compliance: Lead or participate in theme-based projects and ensure adherence to regional compliance requirements across multiple jurisdictions.
• Data-Driven Improvement: Analyze data and metrics to evaluate existing processes, generate actionable insights, and drive continuous improvement efforts.
   

Qualifications:

• 3-4 years of experience in HR Operations or a similar field, with a strong understanding of employment and labor laws.
• Data-driven mindset with analytical skills to translate data into impactful insights and recommendations.
• Proven track record in project management, Agile methodologies, and implementing scalable process improvements.
• Exceptional interpersonal and negotiation skills with the ability to influence and align cross-functional stakeholders in fast-paced environments.
• Skilled in simplifying complex concepts and educating others on new or enhanced services.
• Proficient in creating user-friendly work instructions, job aids, and maintaining detailed documentation.
• Ability to solve complex problems and apply processes effectively to unique scenarios.
• Bachelor's degree in HR, Business, or a related field (or equivalent work experience). Relevant HR certifications are a plus.