Vice President of Operations

Vice President of Operations

Location: Naugatuck, Connecticut 

About TWENTY2

TWENTY2 is a women-led full service wallpaper and textiles partner, our design driven team provides development and manufacturing expertise for private label collections and custom projects. We put our knowledge to work for our partners; when they succeed, so do we.

The Role

We’re hiring a hands‑on, systems‑minded Vice President of Operations to be the operational heartbeat of TWENTY2 and a key partner to the Founders. You will own the day‑to‑day across Production, Design, Business Development, Finance, Shipping & Receiving, Facilities, Technology, and Human Resources Departments —building the rhythm, capabilities, and culture that carry us into our next stage of growth.

You appreciate the artistry and precision behind great design, and you understand how disciplined operations bring creative vision to life. You’re fluent in modern tooling (ERP, smart systems, data, and emerging AI tools) and can translate vision into reliable, scalable execution.

Key Responsibilities 

• Department Leadership: Directly oversee and manage Production, Design, Shipping & Receiving, Facilities, Technology, and Human Resources.

• Culture and Team Development: Mentor and support high-performing teams. Foster a culture of accountability, innovation, and customer focus.

• Operational Excellence: Evaluate, analyze, and streamline workflows to remove bottlenecks, clarify priorities, reduce waste and increase capacity and efficiency.

• Process Improvement: Design and implement Lean systems that improve quality, reliability, and on-time excellence while maintaining flexibility for unanticipated, quick-turn projects.

• Data and Systems: Oversee ERP and operational tools (Odoo experience a plus). Use AI, automation, and data to track performance and guide decision-making, ensuring technology amplifies human craftsmanship while considering environmental impact and team dynamics. 

• Cross-Functional Collaboration: Build strong partnerships with department heads to align goals, improve communication, and drive accountability.

• Financial & Capacity Planning: Partner with leadership to develop and manage budgets, capacity models, and key performance indicators.

• Continuous Improvement: Drive best practices in production management, Lean methodologies and process automation with measurable impact on cost, quality, delivery speed, and sustainability. 

• Compliance & Safety: Cultivate a culture of safety and ensure compliance of internal policies, safety standards, and regulatory requirements (e.g., OSHA, ISO, ANSI, NIOSH).

Qualifications 

• 8–10 years of progressive leadership experience in manufacturing operations or a related field
• Proven ability to lead multiple operational functions effectively
• Bachelor’s degree in business, operations, or related field (advanced degree a plus)
• Strong knowledge of manufacturing processes and operational best practices
• Experience implementing or optimizing ERP systems (Odoo preferred)
• Deep knowledge of Lean manufacturing principles
• Pragmatic and responsible approach to implementing AI and automation within operations
• Demonstrated success leading process improvement and scaling operations
• Excellent communication and leadership skills; able to influence across teams
• Hands-on, decisive, and comfortable in a high-accountability, fast-moving environment

What Success Looks Like

• Clear, consistent operating rhythm across departments
• Improved on-time performance and production throughput
• Transparent data and reporting driving proactive decisions
• Empowered, engaged teams aligned around shared goals
• Sustainable growth and operational stability as TWENTY2 scales

Working at TWENTY2

All of this might sound exciting, but you might still be wondering, “Would I be a good fit for TWENTY2?” or “Would TWENTY2 be a good fit for me?”

Our culture is shaped by the same principles that guide our work: we cultivate partnerships built on trust, exceed expectations at every step, drive innovation to challenge the status quo, accelerate growth through learning and curiosity, and think sustainably to create lasting impact.

We’re a team of detail-oriented, design-driven makers who believe excellence is achieved through precision, collaboration, and care. At TWENTY2, you’ll join people who are proud of their craft, inspired by each other, and united by a shared commitment to doing exceptional work - every time.

How to Apply

Please submit your resume and a cover letter (or 2–3 minute video) that helps us get to know you. We’d love to hear:

• A specific example of how you led a team or organization through a period of operational change or growth.
• How you’ve used systems, data, or technology to improve process, quality, or communication.
• What draws you to TWENTY2 and how your leadership style complements a design-driven, collaborative environment.

Please fill out this form here: https://wkf.ms/49WRb4A to submit your materials.