Medical Receptionist - Infusion Center (Full Time)

Who We Are:

TwelveStone Health Partners is focused on the medication needs of patients with chronic, complex and rare conditions. For more than 35 years, TwelveStone Health has been dedicated to finding new ways to deliver care designed around the patient. Chronic conditions include Multiple Sclerosis, NMOSD, Myasthenia Gravis, CIDP, ITP, Migraine Prevention, Crohn’s Disease, Ulcerative Colitis, Plaque Psoriasis, Alpha 1 Antitrypsin Deficiency, Primary Immunodeficiency, hATTR Amyloidosis, Thyroid Eye Disease, and many others.

For patients, we provide access to the most advanced medications, along with the personal and financial support patients need to live with chronic conditions. For providers, we simplify treatment for complex conditions by eliminating the administrative and clinical burdens placed on your practice when patients need innovative specialty medications.

TwelveStone Health Partners supports the transition from acute to post-acute care environments and the journey from sickness to health. We are currently licensed in 50 states.

Summary:

We are currently hiring for the position of Infusion Center Medical Receptionist. This position is responsible for greeting incoming patients and performing other clerical/administrative duties to support the infusion center while supporting and demonstrating TwelveStone’s values and philosophies in the accomplishment of our mission at the Springhill, TN location. This position is not eligible for telework.

Essential Duties & Responsibilities:

• Schedule patient appointments.
• Receive and sort mail, scan documents, etc.
• Collects data from patients, including insurance information, demographics, and home medication lists.
• Verifies benefits prior to Infusion Center appointments.
• Collects Out of Pocket/Co-insurance payments from patients.
• Greets patients and families, answer phone calls and direct calls to appropriate person.
• Check in patients for the infusion center appointments.
• Must report to work on time, maintain acceptable attendance and perform other duties as assigned.

Education: High school diploma or GED required.

Experience: Minimum 2 years of experience as a receptionist or similar administrative role, medical practice setting/reception preferred. Must be proficient in MS Office and familiar with other technology.

Functional Competencies: Organization, prioritizing, attention to detail, dependability, cooperation, collaboration, team, initiative, customer service, verbal and written communication, problem solving, multitasking.