What are the responsibilities and job description for the Seasonal Tasting Room Concierge - Sterling position at TWE Global Careers?
About us
Treasury Wine Estates (TWE) is one of the world’s largest wine companies and we are proud of our Treasury America’s portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.
At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people.
To learn more about our purpose and our renowned portfolio of global brands, click here.
About Sterling
Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley. Closed in September 2020 following the Glass Fire that affected much of the area, Sterling will be re-opening to guests in October 2023 complete with a new gondola system, re-imagined visitor spaces and a fresh take on Napa Valley hospitality.
About the role
The priority of the seasonal concierge is to provide a warm and gracious welcome to each visitor to Sterling, as well as to ensure that each guest understands the wine experiences, and any other information that will enhance their visit. The Concierge will serve as a reservationist for the tasting room whether that be taking reservations over the phone or in person. The concierge will enter appropriate guest information into the reservation system. Must be available weekends.
Responsibilities
Courteously greets visitors, providing an exceptional first impression.
Provide information regarding the tastings offered, tasting fees and answer questions regarding the winery, family history, and surrounding area.
Assist guests in making reservations over the phone and direct calls within the tasting room.
Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest wellbeing.
Support retail sales team by managing guest entry into the tasting room.
Maintain and organize retail merchandise and support retail team in maintaining clean bars, including glassware…as needed.
Maintain an open line of communication with the sales team as well as the Tasting Room Manager.
About you
You must be 21 years of age.
You have attention to detail and a strong ability to communicate over the phone and in person.
You have strong organization skills; ability to multi-task in a fast-paced environment and work under pressure.
You have ability to read, analyze, and interpret general business periodicals.
You have ability to understand and follow written and verbal instructions.
You have ability to manage priorities and workflow.
You have intermediate computer and phone skills.
You have excellent customer service skills.
You demonstrate professional demeanor in all circumstances.
You must be able to lift 50 lbs. (a case of wine)
Why you’ll love it here
Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.
We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives. To find out more, click here.
It takes all varietals!
At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products.
All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.
Pay Transparency Disclosure:
Base pay: Hourly rate ranges from $21 to $25 per hour, based on experience, skills, role scope, location, and business needs.
Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed.
Estimated on-target earnings: $23.27 to $27.50 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification.
Tips: Tips are paid by customers and vary by location, shift, and customer volume. Tips are not guaranteed.
Actual compensation will be determined based on factors including, but not limited to, candidate experience, skills, internal equity, geographic location, and applicable employment laws.
How to apply
We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today.
Salary : $21 - $25