What are the responsibilities and job description for the IT Helpdesk Technician, 3rd Shift position at TVS SUPPLY CHAIN SOLUTIONS NORTH AMERICA, INC.?
IT Help Desk Technician – Tier 1, 3rd Shift
Provides hardware and software maintenance, training, and consultation, and recommendations about future planning and development of resources. Providing these services effectively and efficiently will ensure maximum access to and implementation of technology services and resources.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Analyze and resolve urgent 1st line support calls when escalated via the Help Desk
- Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards
- Communicate with employees regarding the status of their Help Desk tickets
- Communicate with 3rd party support vendors to resolve issues that that require action from them
- Create user level training documentation and add solutions to the Service Desk system as needed
- Install and configure systems, networks, printers, scanners and more
- Plan and undertake scheduled maintenance upgrades
- Respond to breakdowns
- Investigate, diagnose and solve computer software and hardware faults
- Repair equipment and replace parts
- Maintain records of software licenses
- Manage stocks of equipment, consumables and other supplies
- Provide orientation to new users and train staff about potential uses of existing technology
- Regular and reliable attendance at work
Competencies
- Collaboration Skills
- Technical Capacity
- Communication Proficiency
- Problem Solving/Analysis
- Decision Making
- Personal Effectiveness/Credibility
- Initiative
- Teamwork Orientation
- Thoroughness
- Adaptability
Work Environment
Warehouse environment subject to seasonal temperatures and regular exposure to forklift traffic. 40% office environment and 60% warehouse environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit/stand/walk for 4 hours or more at a time; occasionally climb or balance; and stoop, kneel, crouch or crawl. The associate may occasionally be required to lift 51 pounds, anything greater than 51 pounds requires assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
3rd Shift - 10:30 pm-7am Sunday-Thursday. Full Time, Non-Exempt. Schedule flexibility for extended or unplanned work hours is required.
Travel
Travel between locations may be required.
Required Education and Experience
- Associate degree in Computer Science, Information Technology, or a related field
- 2 years of experience working in a Windows help desk environment
- Thorough knowledge of operating systems, networking, hardware, and software
- Proficient in Windows 7&10, Microsoft Office, Office 365 a plus
- Active Directory and Exchange 2010
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
As an EEO employer, TVS SCS NA is committed to cultivating a diverse and inclusive culture. The TVS SCS NA team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law within any employment practices. We are pleased to provide reasonable accommodations to applicants; please contact [Hope Molyneaux, JMolyneaux@tvsscs.com] to make a reasonable accommodation request. The employee selected for this role must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship
