What are the responsibilities and job description for the Parts Research Specialist position at TVH Americas?
- Provide part numbers, pricing, product availability, and moderately complex technical information, for material handling and industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment to customers and employees verbally and/or via electronic communication
- Leverage knowledge of technical publications and parts manuals, online resources, and in house computer parts programs to research and gather information for customers and employees
- Respond to parts research requests in a fast paced/high volume call center
- Leverage parts recognition experience and mechanical aptitude to meet customer expectations
- Navigate and use the ERP system, and other company databases and programs, to ensure accurate and timely customer service
- Must possess a minimum of 2 years customer service experience
- Demonstrates proficient research and analytical skills with a minimum of 2 years related experience
- Previous experience and/or willingness and interest to work in a call center environment
- Demonstrates ability to problem solve and troubleshoot issues or technical questions of moderate complexity
- Demonstrates mechanical aptitude and intermediate parts identification proficiency
You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our incredible dollar for dollar 401(k) match up to 6%.
We also offer:
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
ABOUT TVH
TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.
TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information or because they are an individual with a disability or a person 40 years of age or older.