Client Growth Executive

As a Client Growth Executive / Account Manager, you will serve as a trusted advisor to our clients, ensuring they maximize the value of TVEyes. You’ll be responsible for managing a portfolio of customers, conducting strategic business reviews, identifying growth opportunities, and collaborating with internal teams to enhance the customer experience.

• Manage and Grow Client Relationships
• Serve as the primary point of contact for a portfolio of accounts
• Conduct Quarterly Business Reviews (QBRs) to review platform usage, share insights, and ensure customer satisfaction
• Proactively identify upsell and expansion opportunities to drive revenue growth
• Ensure timely renewals and contract extensions by demonstrating value
• Drive Customer Engagement & Retention
• Educate clients on best practices, new features, and product enhancements
• Ensure clients are maximizing their use of the platform by providing strategic guidance and workflow recommendations  
• Act as the voice of the customer, sharing insights with product and leadership teams to enhance the platform
• Sales & Growth Strategy
• Identify and pursue cross-sell opportunities for additional TVEyes products and services
• Collaborate with marketing and sales teams on campaigns and strategic outreach
• Maintain detailed records of customer interactions, feedback, and account status in CRM

• 5 years of experience in Account Management, Customer Success, or Sales (preferably in SaaS, Media, or PR/Marketing industries)
• Strong relationship-building and consultative selling skills
• Ability to analyze customer needs and offer strategic recommendations
• Experience conducting business reviews, client consultations, and strategic account planning
• Familiarity with media monitoring, PR, or digital marketing tools is a plus
• Excellent communication, presentation, and problem-solving skills
• Proficiency in CRM tools (Salesforce, HubSpot, or similar)