What are the responsibilities and job description for the Customer Service Representative position at Tuxedo by Sarno?
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative! We currently have openings for full-time Order Entry Representatives in our inbound calls order department. As a representative, your responsibilities will include entering phone and fax orders into our computer system for processing, promptly responding to customer emails, and participating in live chat sessions on our website. Join us in creating unforgettable memories for life’s most significant celebrations! Evening and Saturday availability preferred.
Job Duties:
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Updating customer orders and tracking shipments
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with product information, pricing, and sizing (Training Provided!)
Job Requirements:
- Previous experience in a customer service role is preferred
- Nights and Weekends are REQUIRED!
- Bilingual in Spanish & English is a plus!
- Proficient in data entry and computer skills
- Excellent phone etiquette and active listening skills
- High School Diploma or equivalent
- Reliable Transportation
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Scranton, PA 18505 (Required)
Ability to Relocate:
- Scranton, PA 18505: Relocate before starting work (Preferred)
Work Location: In person