Commercial Order Processing Representative (Bilingual)

Joining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 20,000 employees globally.  Our employees are our most important asset.  That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match.  At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.

SUMMARY

Commercial Order Process (“COP”) is a critical performance process within TUV Rheinland responsible for order creation, order management and invoicing.  The COP Specialist is a dynamic and high-impact position designed to ensure accurate, timely order set-up and billing to clients.   Ideal candidate must have a strong attention to detail and compliance with an openness to change and a desire to improve processes.  

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Create new orders accurately in the system after reviewing the supporting documentation to ensure compliance with established policies.
• Bill order lines upon completion of underlying work.
• Maintain active orders ensuring billing schedules, status, underlying purchase orders, etc are actively managed in the system.
• Co-ordinate the issuance of subcontractor purchase orders underlying client orders.
• Work together with customers and TUV staff to resolve or coordinate resolution of customer billing complaints.
• Aid in collection efforts for certain accounts when and if requested by Controller.
• Collaborate with COP Manager to recommend continuous COP process improvements.
• Assist with the compilation of any support required for both internal and external audits.
• Provide ad-hoc support for special projects as needed. 
• Perform other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

Language

• Fluency in Spanish and English required

Knowledge, Skill, & Abilities  

• Strong customer service skills and orientation.
• Ability to work in a fast-paced and performance-driven team environment.
• Excellent verbal and written communication skills.  
• Ability to adapt quickly to new technologies and changing business requirements.  

Experience  

• SAP experience highly preferred.
• Computer literacy required including Microsoft Office applications.
• Minimum of 2 years order processing, invoicing or other related administrative work experience preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Will work in an office environment.
• Work may be sedentary, sitting for long periods of time, working at a computer.

Travel Required

• Ability to travel up to 5% may be required for this position.

TUV Rheinland North America EEO Statement:

As a global business, TUV Rheinland North America relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities in accordance with Title VI and VII of the Civil rights Act of 1964. We continuously seek talented, qualified employees in our world-wide operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. TUV Rheinland North America is proud to be an Equal Employment Opportunity/ Affirmative Action Employer/ Federal Contractor desiring priority referrals of all protected veterans for job openings.