Construction Quality Manager

SUMMARY

Provides management of the organization’s quality programs and certifications including but not limited to: ISO (BOQ), AISC, ACI, etc. The Quality Manager ensures that the organization, and its products and services are consistent. There are four main components to this: quality planning, quality assurance, quality control and quality improvement. The Quality Manager is focused not only on product and service quality, but also on the means to achieve it. 

LAWS OF THE LAND

CORE VALUES

Solutions Based, Integrity, Confidence, and Supportive. The individual in this position must possess these values and be willing and able to coach these values.

MISSION

This position must know and understand the mission statement of our organization and be committed to advancing the mission.

VISION

This position must support and participate in achieving the vision of our organization.

EMOTIONAL INTELLEGENCE

• Must be self-motivated and action-oriented. This person must develop and pursue creative, innovative solutions. Acts without prompting. An eager self-starter.
• Must be skilled in relationships in order to coach varying personalities to obtain maximum performance, and develop current and future leadership.
• This individual must demonstrate mental agility to effectively prioritize, and solve, multiple problems. Must be willing to make difficult decisions. Must have situational awareness (sense of urgency). Provide support, practice empathy, and ask for support when necessary.
• This individual must have a keen attention to detail and be willing to express the importance of quality workmanship.
• This individual’s conduct and behavior must set the tone, reflecting the Core Values, Mission and Vision of this organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Schedule and conduct reviews and internal audits and external surveillance audits with outside auditors

Handle tracking corrective actions, audit matrix, and customer surveys and complaints

Training of new hires in the ISO/BOQ policy.

Provides employee-training materials and updates to convey quality policy and ensures adequate resources are available for ongoing quality training.

Maintains a master list of quality policies, procedures and work instructions with the most current revision for each document.

Reviews quality policies, procedures and work instructions annually to ensure their accuracy, completeness and continues relevance.

Maintains and adds new suppliers to the Approved Vendor List and performs annual updates.

Ensure Proper Document Storage

Using the appropriate procedure checklist or equivalent, conducts the quality system audit

Provides weekly quality report to the management team

Update and educate staff on updates and procedures

Communicate during staff meetings and department meetings

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities could include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A/B. S.) from four-year college or university in a construction related field and five years related experience, or eight years related experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER SKILLS

Must have a familiarity with computers and a working knowledge of word processing and spreadsheet software, preferably with Microsoft Word and Excel.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee could be exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat. The noise level in the work environment is usually moderate.