What are the responsibilities and job description for the Service Advisor Ford position at TUTTLE-CLICK INC?
ESSENTIAL JOB FUNCTIONS:
1. Accurately completes all paperwork related to the service needs of the customer.
2. Quickly and professionally determines the primary requirement of the customer for their vehicle and the time required to complete the work.
3. Maintains a CSI/QCP rating at or better than region average or as defined by manager on a regular and consistent basis.
4. Routinely tracks customer’s vehicle brought into the shop for service and follows-up with the customer by telephone or in person (if customer is waiting) on the status of their vehicle.
5. Follows all federal, state and local regulations regarding OSHA guidelines, safety requirements and consumer vehicle awareness. Obeys all state, federal and Department of Motor Vehicles laws and regulations, adheres to all Company policies, procedures and ethical standards and established industry guidelines.
6. Clearly and concisely answers telephone inquires of customers, vendors and co-workers.
7. Continually organizes pending repair orders and other related paperwork in a standard filing system available for immediate reference and retrieval.
8. Safely drives vehicles on pre-established evaluation routes.
9. Physically, visually and auditorily inspects vehicles, identifies any additional technical work required plus any defects, flaws, blemishes and damage either on the exterior or interior.