What are the responsibilities and job description for the TU Global Enrollment Coordinator position at Tuskegee University?
The TU Global Enrollment Coordinator supports prospective and newly admitted online and adult learners from initial inquiry through confirmed enrollment. Reporting to the Executive Director of TU Global Campus, the Coordinator serves as a primary point of contact throughout the enrollment process, helping students navigate application, admission, readmission, financial clearance, registration, and related requirements while coordinating with university offices to identify and resolve barriers that may delay enrollment.
The coordinator actively monitors and supports student progression through each stage of the enrollment funnel through timely communication, consistent follow-up, accurate recordkeeping, and use of Slate and other University systems. The position collaborates with Admissions, the Office of the Registrar, Financial Aid, the Bursar, academic units, and other University offices to support a coordinated enrollment experience. After enrollment is confirmed, the coordinator facilitates a structured transition to TU Global student success services and to appropriate academic program representatives.
Essential Job Duties
- Respond promptly to inquiries from prospective online, adult, returning, and transfer students.
- Provide accurate information regarding TU Global degree programs, admissions requirements, application procedures, deadlines, tuition and fees, and available University resources.
- Help prospective students understand enrollment requirements, processes, timelines, and next steps from initial inquiry through application.
- Guide prospective students through the application and enrollment process without performing academic advising or making admissions, transfer-credit, financial-aid, or other decisions assigned to authorized University offices.
- Maintain consistent, individualized follow-up with prospective students through telephone, email, text messaging, virtual appointments, and other approved communication platforms.
- Identify student questions or concerns requiring assistance from another University office and facilitate appropriate referrals and follow-up.
Qualifications (Education, Experience and Specialized Training)
• Bachelor’s degree from an accredited institution.
• At least two years of professional experience in higher education enrollment, admissions, student services, customer service, or a closely related area.
• Experience assisting students or clients through multistep administrative processes and providing consistent follow-up.
• Demonstrated ability to communicate effectively in writing, by telephone, through virtual platforms, and in
person.
• Experience maintaining confidential records and working accurately with detailed information.
• Experience using a customer relationship management system, student information system, case-management system, or comparable technology to document interactions and track progress.
• Ability to learn and effectively use Slate and other University-approved enrollment and communication systems.
• Demonstrated ability to work effectively with individuals from varied educational, professional, and personal backgrounds.