What are the responsibilities and job description for the Front Desk Receptionist position at Tuscarawas County Senior Center?
Front Desk Receptionist- Full-Time
The Tuscarawas County Senior Center is hiring for the position of Front Desk Receptionist.
Monday - Friday - at least 40 hours per week. $15 per hour.
Must be pleasant and have excellent telephone etiquette. Ideal candidate must be able to handle a multi-line telephone system, have cash handling experience, knowledge of Microsoft Word, Excel and adapt easily to our in-house software system. High School Diploma and previous experience required. Must be able to pass a background check and drug screen.
Position Summary:
Provide exceptional customer service to individuals 50 plus by greeting visitors, answering their questions, helping to sign up new members, and answering the phones in a professional and friendly manner.
Duties & Responsibilities:
- Greet visitors and encourage all visitors and members to sign in.
- Answer telephone, take messages and transfer calls in a friendly and professional manner.
- Enter and update client information into database system.
- Type correspondence and reports using Microsoft Office.
- Be familiar with Senior Center services and programs and which staff is responsible for each service.
- Answers questions regarding Senior Center activities, programs and services.
- Registers clients for membership and classes.
- Balances cash drawer at end of shift.
- Record lunch reservations.
- Assists with other duties which might be performed at the receptionist’s desk in their free time.
- May be asked to help in other departments.
- Maintain an organized and clean work area.
- Complete monthly updates of activities in computer programs.
- Any other duties your supervisor requires.
Qualifications:
- Good organizational skills.
- Excellent customer service skills and telephone etiquette.
- Must be pleasant, courteous and display professionalism in all areas of work.
- Proficient in Microsoft Word, Database and Spread Sheet applications.
- High school diploma.
- Must be able to accept direction and supervision in a positive manner.
Essential Functions:
- Must be able to multi-task.
- Must be able to do job with accuracy when there are interruptions.
- Must have good hearing and concentration when the front desk is busy with phone calls and in-person business.
- Must be able to keep information regarding employees and clients/members confidential.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Cash handling: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15