What are the responsibilities and job description for the Customer Service / Call Center position at Tuscaloosa Ford?
Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential?
Do you enjoy customer service and collaborating with your team to make a real difference?
Tuscaloosa Ford is hiring a Customer Service / Call Center Representative
- No Cold Calls!!
- No Sales Calls!!
- Must provide great customer service
- Hourly plus Monthly Bonuses
- Full Time with Excellent Benefits
Responsibilities and Qualifications:
- Answer inbound calls from our own service customers and Set Appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Follow up with customers as needed to reset any missed appointments
- Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize our computer tracking system daily.
- Previous Customer Service experience a plus!
- Excellent computer skills a must
- Valid Driver’s License required
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Saturday Lunches
- Family owned and operated
- Long term job security
- Discounts on products and services
We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.