What are the responsibilities and job description for the Multiple Listing Services Director position at Tuscaloosa Association of REALTORS?
Company Description The West Alabama Multiple Listing Service is dedicated to elevating the professionalism and ethical standards of real estate professionals in the Tuscaloosa area.
Role Description The Multiple Listing Services (MLS) Director is a full-time, on-site role based in Tuscaloosa, AL. This role oversees the daily operation, accuracy, and integrity of the MLS system, ensuring that listings comply with association rules and industry standards. The MLS Director provides member support, responds to service inquiries, and resolves issues related to MLS access and data. Day-to-day tasks include managing vendor relationships, monitoring system performance, preparing and tracking MLS-related issues, and generating reports for leadership. The role also involves updating policies and procedures, coordinating with staff and volunteer leaders, and promoting best practices to enhance member satisfaction and system usability.
Qualifications
- Demonstrated customer service and customer satisfaction skills, with the ability to support and guide MLS users.
- Background in training, including creating materials and conducting group or one-on-one instructional sessions.
- Proven team leadership skills, with the ability to collaborate effectively with staff, vendors, and volunteer leaders.
- Strong organizational and problem-solving abilities, with attention to detail and accuracy in data management.
- Proficiency with database or MLS platforms and general office software; ability to learn new technologies quickly.
- Effective written and verbal communication skills suitable for member-facing and internal communications.
- Experience in real estate, association management, or a related field is preferred.
- Relevant education such as an associate or bachelor’s degree in business, information systems, or a related discipline, or equivalent experience.