What are the responsibilities and job description for the Code Enforcement Operations & Implementation Specialist position at TURTLE CREEK VALLEY COUNCIL OF GOVERNMENTS?
Code Enforcement Operations & Implementation Specialist
Full-Time Position
Job Summary
The Code Enforcement Operations & Implementation Specialist is a dual-role position focused on administrative precision and technical leadership. This role serves as the backbone of the code enforcement department, ensuring permit workflows remain efficient and that CodeNforce is utilized to its full potential. As the primary advocate and administrator of the software, you will onboard users, support municipalities, maintain system health, and collaborate with the development team to drive continuous improvement.
Key Responsibilities
Permit & Case Management
● Review and process permit applications for accuracy and compliance.
● Collaborate directly with in-house code officers to ensure violations progress toward resolution within established timeframes.
● Identify stalled cases and support timely enforcement actions by in-house code officers.
● Perform day-to-day Code Enforcement administrative tasks, including case management, citation tracking, and notice management under direction of in-house code officers.
Data Integrity & Records Management
● Manage high-volume data entry within CodeNforce, ensuring violations, resolutions, and related records are accurate.
● Maintain digital records that are organized and easily retrievable.
● Conduct ordinance audits, person-link management, and data quality reviews.
● Draft suggestions for enhanced data management workflows both in CodeNforce and the in-house code office.
CodeNforce Administration & Support
● Serve as the primary point of contact for software support, troubleshooting, and user inquiries, including support of public portal submissions.
● Perform system administration tasks, including user account and permissions management, template maintenance, and data exchange log processing.
● Analyze maintenance reports and implement corrective actions to maintain database performance and integrity.
● Review, update, and organize system documentation; create documentation for new features.
Training, Implementation & User Engagement
● Lead software demonstrations, onboarding, and training for municipalities and new users.
● Communicate software benefits, best practices, new features, and efficiency tips through presentations, updates, and user communications.
● Field support calls from municipal staff and public users, documenting technical issues and coordinating with the development team.
Software Development Collaboration
● Collaborate with the CodeNforce development team to test new features, document bugs, and recommend enhancements.
● Participate in feature planning meetings and advocate for end-user needs and feedback.
● Summarize user feedback and relay recommendations to the development team.
● Triage user-submitted help tickets, fulfill tickets requiring only admin access, create new tickets on behalf of users, and assist in ticket escalation and prioritization to the development team.
Marketing & Outreach
● Assist in the development of audience-specific marketing materials, including brochures, videos, and one-page summaries.
Qualifications
● 3 years of experience in administrative support, software implementation, customer success, or a related field; government experience preferred.
● Strong communication, presentation, and training skills.
● Ability to analyze technical reports and translate findings into actionable improvements.
● Proficiency learning workflows of custom database “grid” applications and leveraging workflows to support organizational goals.
● Strong organizational skills with attention to detail and the ability to manage multiple priorities.
Why Work With TCVCOG?
● Salary Range: $52,000–$65,000
● Comprehensive benefits including Health, Vision, Dental, Life Insurance, retirement savings, and generous PTO.
● Opportunity to make a meaningful impact throughout the region.
● Collaborative small-office environment where every team member contributes to organizational success.
To Apply
Please email your resume to resumes@tcvcog.com
Subject Line: Code Enforcement Operations & Implementation Specialist
Salary : $52,000 - $65,000