What are the responsibilities and job description for the Office Coordinator/Dispatcher position at Turriff Plumbing and Heating LLC?
Overview
Turriff Plumbing is looking for a dependable, organized, and personable Office Coordinator / Dispatcher to support the day-to-day operations of our plumbing business. This position is an important point of contact for our customers and field team and will help keep service calls, schedules, permits, and general office activities moving smoothly.
Responsibilities
- Answer incoming phone calls and provide friendly, professional customer service
- Schedule service calls, appointments, and other field work
- Dispatch plumbers and apprentices and communicate schedule changes throughout the day
- Gather information from customers regarding service needs
- Assist with pulling plumbing permits and related municipal paperwork
- Maintain job, customer, and scheduling information in company systems
- Communicate with customers regarding scheduling, technician arrival, and job updates
- Assist with organizing and maintaining office records and documentation
- Provide administrative support to management and the field team
- Assist with work orders, purchase documentation, or other basic office tasks as needed
- Prepare and send service ticket invoices daily
- Help keep open jobs and service requests organized and moving forward
- Assist with project management as needed on both large and small jobs
- Perform other general office and administrative duties as needed
Qualifications
- Strong organizational and communication skills
- Friendly and professional phone manner
- Comfortable managing multiple priorities and frequent interruptions
- Dependable and able to work independently
- Strong attention to detail and follow-through
- Comfortable using computers, email, scheduling software, and other office systems
- Previous office, dispatching, customer service, construction, or service-industry experience is helpful but not required
- Ability to learn permitting requirements and company processes
Position Details
- Monday through Friday, 8:30 a.m. to 2:30 p.m.
- 30 hours per week
- $25-30 depending on experience
- In-office position
- This position does not include employee benefits
About Turriff Plumbing & Heating
Turriff Plumbing & Heating LLC is a long-standing local plumbing company serving the Green Bay and De Pere area. We value dependable work, strong relationships, good communication, and taking care of both our customers and our team.
We are looking for someone who enjoys keeping things organized, helping people, and being part of a small business where their work makes a noticeable difference every day.
Pay: $25.00 - $30.00 per hour
Expected hours: 30.0 per week
Work Location: In person
Salary : $25 - $30