What are the responsibilities and job description for the Patient Services Specialist I position at TURNWELL MENTAL HEALTH NETWORK?
We are seeking a reliable and motivated Medical Assistant to join our growing outpatient behavioral health/psychiatry practice with multiple providers in Scottsdale. This role supports both clinical and administrative operations, ensuring patients receive efficient and compassionate care.
The ideal candidate is organized, detail-oriented, and able to manage responsibilities in a fast-paced outpatient mental health setting. This position requires strong communication, time management, and problem-solving skills.
Clinical Responsibilities
- Obtain and document patient vitals
- Perform phlebotomy / lab draws
- Conduct EKGs
- Perform CLIA-waived testing
- Assist providers with Transcranial Magnetic Stimulation (TMS) treatments
- Assist with ketamine treatment services
- Prepare exam rooms and support providers during patient visits
- Maintain HIPAA compliance and patient confidentiality
Administrative Responsibilities
- Complete prior authorizations for medications and treatments
- Process medication refill requests
- Manage incoming and outgoing faxes
- Support patient intake and scheduling
- Assist with insurance verification
- Conduct billing discussions and payment collections
- Maintain accurate documentation within the EMR system
- Support clinic workflow and communication with providers
Qualifications
- Medical Assistant certification preferred (experience may be considered)
- Phlebotomy experience required
- Experience in behavioral health, psychiatry, or outpatient medical settings preferred
- Knowledge of prior authorizations and insurance processes
- Experience with EMR systems
- Strong organizational and time management skills
- Ability to multitask and work in a team-oriented environment
- Strong patient service and communication skills
What We’re Looking For
- Strong critical thinking and sound judgment
- Ability to prioritize tasks and manage time effectively
- A dependable team player with a positive attitude
- Someone who is adaptable and quick to learn in a clinical environment
Benefits
- Health Benefits
- Life Insurance
- 401K
- Paid Time Off
- Monday - Friday 8am - 5pm
- Opportunity to work in a collaborative mental health and psychiatry practice