Patient Services Specialist I

MWI, an entity of Turnwell Mental Health Network, is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics.

A Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN/LVN) supports physicians, nurses, and other healthcare professionals in both clinical and administrative tasks to ensure efficient delivery of care.

• CMAs are certified professionals trained in patient care and office operations, typically in outpatient or ambulatory settings such as clinics, medical offices, or urgent care centers.
• LPNs/LVNs are licensed nursing professionals who provide more advanced clinical care, including patient monitoring, medication administration, and coordination of care under the supervision of a physician or registered nurse.

Both roles are essential to maintaining patient flow, ensuring quality care, and supporting overall clinic operations.

Tentative Start Date: May 2026

Note: This role will be onsite in Yankton 3 days a week with travel to Sioux Falls for support two days a week. Mileage payment will be included. This is temporary for the clinic opening.

Clinical Duties:

• Take and record vital signs (blood pressure, pulse, temperature, respiration).
• Prepare patients for examination or treatment
• Assist physicians and nurses with exams and minor procedures
• Collect and prepare laboratory specimens (e.g., urine, blood)
• Perform phlebotomy, administer injections, and conduct EKGs
• Clean and sterilize medical instruments and exam rooms
• Provide patient education about medications, procedures, or post-care instructions
• Administer vaccinations and medications under supervision or within scope of licensure
• Monitor patient condition and report changes to providers
• Support care coordination and follow-up care instructions
• Monitor inventory and stock medical supplies

Administrative Duties:

• Schedule appointments and manage calendars.
• Answer phone calls, take messages, and greet patients.
• Perform check-in and check-out procedures.
• Handle medical records, both paper and electronic (EMR/EHR).
• Process insurance forms, billing, and coding assistance.
• Coordinate referrals and authorizations

WHAT ARE WE LOOKING FOR?

• High school diploma or GED required.
• Completion of an accredited medical assistant program.
• Current certification from one of the following:
• AAMA (American Association of Medical Assistants)
• NCCT (National Center for Competency Testing)
• NHA (National Healthcareer Association)
• AMT (American Medical Technologists)
• CPR/BLS certification often required.
• Graduate of an accredited practical nursing program
• Active and unrestricted LPN/LVN license in the applicable state
• Current CPR/BLS certification (ACLS may be preferred depending on setting)
• Knowledge of clinical care standards, medication administration, and patient monitoring
• Ability to perform duties within scope of practice, including:
• Medication administration (oral, IM, subcutaneous, etc.)
• Wound care and basic treatments
• Patient assessment and documentation