What are the responsibilities and job description for the Clinic Manager - Aventura, FL position at Turnwell Mental Health Network?
Description
The Clinic Manager is responsible for the daily administrative and operational management of the South Florida psychiatric clinic. This position is non-clinical and provides leadership to ensure that patients receive high-quality care experiences across in-person, telemedicine, and contracted services. The Clinic Manager maintains compliance with regulatory standards, oversees staff accountability, and ensures smooth day-to-day clinic operations in alignment with Turnwell mission and organizational goals.
This role is performed on-site in a clinic setting, with routine use of office equipment such as computers, phones, and copiers. The position requires regular interaction with staff, providers, patients, and external partners.
Requirements
Leadership & Supervision
The Clinic Manager is responsible for the daily administrative and operational management of the South Florida psychiatric clinic. This position is non-clinical and provides leadership to ensure that patients receive high-quality care experiences across in-person, telemedicine, and contracted services. The Clinic Manager maintains compliance with regulatory standards, oversees staff accountability, and ensures smooth day-to-day clinic operations in alignment with Turnwell mission and organizational goals.
This role is performed on-site in a clinic setting, with routine use of office equipment such as computers, phones, and copiers. The position requires regular interaction with staff, providers, patients, and external partners.
Requirements
Leadership & Supervision
- Directly supervise clinic administrative staff and provide oversight of clinic operations.
- Conduct performance evaluations, provide feedback, and enforce organizational policies.
- Maintain a positive, professional, and ethical work environment.
- Manage scheduling, patient flow, telehealth coordination, and front-office activi-ties.
- Ensure daily operations align with productivity, quality, and efficiency standards.
- Coordinate with Regional Manager to implement system-wide policies and practices.
- Maintain compliance with HIPAA, payer requirements, and company policies.
- Ensure timely and accurate completion of documentation and administrative processes.
- Support audits, reporting, and contract compliance obligations.
- Ensure patient concerns and staff issues are addressed in a timely and professional manner
- Monitor patient satisfaction and staff engagement, implementing improvements as needed.
- Support providers by reducing administrative burdens and ensuring clinic readiness.
- Track, analyze, and report key performance indicators (KPIs) related to patient volume, staff productivity, and operational performance.
- Prepare reports and updates for the Regional Manager.
- Implement process improvements based on operational data and leadership feed-back.
- Bachelor’s degree in business administration, healthcare administration, or a related field preferred; equivalent experience may be considered.
- Minimum of three (3) years of administrative or operational experience in a healthcare setting, with at least two (2) years in a supervisory role.
- Strong leadership, communication, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in EMR systems, scheduling, and basic billing/insurance processes preferred.