Front Office Manager

Overview
Are you passionate about delivering exceptional guest experiences and leading dynamic front desk operations? We are seeking a proactive and energetic Front Office Manager to oversee all aspects of our front office team, ensuring smooth check-in and check-out processes, outstanding customer service, and efficient management of guest relations. In this pivotal role, you will be the face of our hospitality operation, inspiring your team to create memorable stays for every guest. Your leadership will set the tone for a welcoming environment that emphasizes professionalism, hospitality excellence, and seamless communication.

Responsibilities

• Lead and supervise front desk to deliver top-tier guest services with enthusiasm and professionalism
• Oversee daily front office operations. Taking care of walk-in customers, invoicing, getting insurance certificates for contractors, bookkeeping with Quickbooks desktop, and sales tax prep. We will train the right person
• Manage multi-line phone systems with courteous phone etiquette, ensuring prompt and clear communication
• Coordinate procedures to reconcile accounts and ensure financial accuracy
• Foster positive guest relations by addressing concerns promptly and exceeding expectations
• Implement hospitality management best practices to enhance guest satisfaction and operational efficiency
• Maintain a welcoming environment by ensuring the front desk area is organized, professional, and inviting

Requirements

• Strong knowledge of Quickbooks software and multi-line phone systems
• Excellent customer service skills with a friendly, approachable demeanor
• Exceptional communication skills, including phone etiquette and guest interaction techniques
• Ability to manage multiple priorities
• Join us in creating extraordinary experiences for our guests! This paid position offers an exciting opportunity.

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $25 - $30