Lead Front Desk Receptionist

Starting Pay Range: $19.00 - $23.00 hourly

As the Lead Front Desk Clerk, you'll be at the forefront of delivering exceptional guest experiences. Your primary responsibility is to ensure that each guest receives top-notch service while also leading your team of Front Desk Clerks to maintain seamless coverage. Your deep understanding of company and departmental policies and procedures will guide your actions, ensuring consistency and excellence in every interaction.

What you will do as a Lead Front Desk Clerk:

• Effectively schedules Front Desk Clerks when call outs occur to ensure sufficient front desk coverage at all times.
• Ensures Front Desk Clerks maintain complete knowledge of and follow all company and departmental policies and procedures.
• Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (i.e. P.M.S., Electronic Keys, Movie System, Telephone System).
• Ensures all areas are working properly in the absence of other Hotel Supervisors.
• Interacts with guests effectively answering questions, solving problems, and handling complaints.
• Has a close working relationship with all other hotel functions: PBX/Reservations, Housekeeping, Front Services, Guest Services, to ensure proper interaction of each area, lending itself to a complete guest package.
• Pre-blocks bus groups and other groups with priority.
• Ensures Housekeeping receives rooming lists for VIP’s, Entertainment, and Bus Groups on day of arrival.
• Ensures Housekeeping is aware of all No Show rooms and Casino Sellout rooms prior to 8am.
• Assists Front Desk Supervisors with daily duties or tasks.
• Has complete knowledge of the night audit process and covers a minimum of 2 shifts per week.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

To be successful as a Lead Front Desk Clerk, you'll need:

• The ability to work a flexible schedule with minimal conflicts.
• To possess a high school diploma or GED
• Prior experience in a leadership role.
• To have a minimum of 1 year Hotel front desk experience required.
• To be able to type at least 40 wpm.
• Prior computer experience.
• To possess excellent communication and leadership skills.
• Ability to stand/walk for long periods of time and life up to 35 lbs.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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