Front Office Manager

Job Requirements

Salary Range: $68,365 to $87,165 yearly

The Crescent is the newest luxury hotel joining the award-winning Turning Stone Enterprises resort in Verona, NY, opening in 2026 as part of our transformative Evolution. This sophisticated new property will feature over 250 beautifully designed guest rooms and suites, upscale dining at Salt Seafood & Raw Bar, and direct access to the state-of-the-art Grand Expo convention center. As part of a well-established, high-volume resort destination, The Crescent offers hospitality leaders the opportunity to deliver exceptional guest experiences at scale, work alongside experienced teams, and grow their careers within one of New York’s most dynamic and expanding resort operations.

The Front Office Manager is responsible for the day-to-day leadership and operational efficiency of the front desk, ensuring seamless guest service and optimal hotel performance. This role oversees staffing, training, systems functionality, inventory management, and adherence to all policies and procedures while serving as a key point of leadership in the absence of the Director. Working collaboratively with internal hotel departments, Casino Marketing, and Sales teams, the Front Office Manager ensures accurate forecasting, room pricing, and exceptional guest experiences through effective communication, problem resolution, and a strong commitment to service excellence.

What You Will Do As a Front Office Manager

• Effectively schedule staff to ensure sufficient front desk coverage at all times.
• Ensures Front Desk staff maintain complete knowledge of and follow all company and departmental policies and procedures
• Maintain sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner.
• Regularly ensure that all systems are in working order and maintains complete knowledge of all system applications (ie. P.M.S., Electronic Keys, Movie System, Telephone System).
• Ensure all areas are working properly in the absence of the Director.
• Interact with guests effectively answering questions, solving problems, and handling complaints.
• Have a professional working relationship with all other hotel functions: PBX/Reservations, Housekeeping, Front Service, Guest Services, to ensure proper interaction of each area, lending itself to a complete guest package.
• Maintain responsibility for hotel room inventory. Manages room blocks, hotel forecast and pricing of hotel rooms at the direction of the Director.
• Work closely with Casino Marketing Department, Hotel Sales and Group Sales to ensure the hotel needs of these departments are being met.
• Supervise and communicate daily with Assistant Front Desk Manager and Front Desk Supervisors to ensure areas are being run in accordance to departmental policies and procedures.
• Maintain complete knowledge of property management system and trains others on its intricacies.
• Demonstrate a complete understanding and responsibility for ensuring the operating efficiency of the Inn at Turning Stone.
  
  

Who We Are

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Front Office Manager, you'll need:

• Must have at least a 2 year college degree.
• Must have experience in a leadership role.
• Hotel front desk experience required.
• Must be able to type at least 40 wpm.
• Must have computer experience.
• Must possess excellent communication and leadership skills.
• Ability to stand/walk for long periods of time and lift up to 40 pounds.
  
  

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
  
  

Benefits

Why choose Turning Stone Enterprises?'

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
  
  

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!