Desktop Support Specialist I

FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY

Salary is Negotiable

After successful completion of the probationary period, employee will receive off probation wage increase.

Summary:

This role is to provide a single point of contact for end users to receive support and maintenance within the organization's end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required. Analyze user needs, assess system or process to fit their needs, and make recommendations for system acquisition.

Responsibilities:

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels
• Provide first level and second level support by responding to incoming calls, service desk tickets, email, or chat regarding equipment incidents and software issues
• Assess the need for and implement performance upgrades to end-user devices based on software technical specifications
• Analyze user needs, assess system or process to fit their needs and make recommendations for system acquisition
• Administer desktop environment utilizing various management systems
• Maintain an inventory of all computers, related equipment and peripherals
• Assist in the development and maintenance of proper information security best practices and controls for hardware, software, awareness, and data/cloud operations ·
• Apply current technology standards to resolve customer needs/issues
• Keep abreast of new technologies and developments in the IT industry

Skills:

Essential:

• Exercise independent judgement and work as a team player with DTS or cross fucntional BU's.
• Obtain additional education and training
• Adhere to strict confidentiality
• Ability and willingness to provide strong customer service orientation
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• Ability to conduct research into PC issues and products as required
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong written and oral communication skills
• Ability to present ideas in user-friendly language
• Analytical and problem-solving abilities, with keen attention to detail
• Effective interpersonal skills and relationship-building skills with individuals of varying social and cultural backgrounds

Education Requirement - Or A Closely Related Field:

Education with Equivalent Qualifications:

Essential:

• Associates Degree in Information Systems

Credentials:

Essential:

• Driver's License Personal Vehicle

Working conditions:

Essential:

• Sit frequently
• Walk frequently
• Stand frequently
• Bend/stoop frequently
• Kneel frequently
• Crouch frequently
• Crawl frequently
• Evening and weekend work may be required
• Work holidays
• Varicella vaccine required
• Measles mumps rubella vaccination required
• Lift 31-50 pounds occasionally
• Move 31-50 pounds continuously
• Extreme weather conditions
• Work shifts

Experience

Essential:

• Two (2) years of supporting, installing and maintaining PC's

Nonessential:

• IT Industry Standard Network Certificate. (E.g. CompTIA, Microsoft, Novell or Cisco).
• Active Directory experience (Administer and maintain end user accounts, permissions, and access rights)
• Microsoft Endpoint Management Experience (SCCM, Intune)
• Industry Standard Desktop Certificate (CompTIA, Microsoft).
• Experience with virtual desktop technology.

Other information:

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.

Continuation of this position is contingent upon funding allocations.

Must maintain strict security, confidentiality, and quality to meet professional standards of the department.

Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.

Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.

Must be willing and able to obtain additional related education and training.

Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.

A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.

Must provide a copy of diploma/degree, license, or certification upon employment.