Hotline Advocate (Part-Time/Stipend-Based)

Position Overview

Turning Point of Lehigh Valley is seeking compassionate and reliable Hotline Advocates to provide trauma-informed support to survivors of domestic violence and intimate partner abuse. This is a remote, stipend-based position ideal for individuals seeking flexible, supplemental income while making a meaningful impact.

Hotline Advocates remain on standby during assigned shifts and respond to hotline calls within 15 minutes. Advocates are paid a stipend for each shift plus hourly pay for time actively spent handling calls.

Pay Structure

$21.50 per hour for time actively worked on calls

Stipend per shift:

• Monday–Thursday (8:00 PM – 8:00 AM): $60 per shift
• Friday (8:00 PM – 8:00 AM): $75 per shift
• Saturday & Sunday:
• - 8:00 AM – 8:00 PM: $75- 8:00 PM – 8:00 AM: $75
• Holidays: $75 per shift

Advocates receive the stipend regardless of call volume and are paid hourly for any calls handled during the shift.

Minimum Commitment

At least six shifts per month are required to maintain active employment status.

Key Responsibilities

• Answer hotline calls and provide crisis counseling, safety planning, and referrals
• Offer trauma-informed, empowerment-based support
• Document calls and demographic information accurately
• Assist callers with immediate needs such as hotel placement or transportation when appropriate
• Coordinate follow-up appointments with Client Advocates
• Maintain confidentiality and adhere to agency policies and professional standards

Training & Support

• 45 hours of paid New Advocate Training within the first month
• 10 hours of annual ongoing training
• Monthly supervision and team support

Ideal Candidates

This role is well-suited for individuals seeking additional income, including:

• Professionals with backgrounds in social services, counseling, healthcare, or advocacy
• Individuals passionate about supporting survivors in a flexible, remote setting

Requirements

• Ability to work remotely in a private, confidential setting
• Reliable phone and internet access
• Strong communication and crisis response skills
• Willingness to complete required training and ongoing education

To be considered, a cover letter and resume are required.

Turning Point of Lehigh Valley is an Equal Opportunity Employer.

Job Type: Part-time

Pay: $21.50 per hour

Benefits:

• Employee assistance program
• Health savings account

Application Question(s):

• Briefly describe any experience you have supporting individuals in crisis, advocacy, social services, or a related field.
• Do you have access to a private, confidential space and reliable phone and internet service during overnight and weekend shifts?
• This position requires completion of approximately 45 hours of training within the first month. Are you able to commit to this requirement?
• What interests you in this type of hotline advocacy work?

Work Location: Hybrid remote in Allentown, PA 18103

Salary : $22