I.T. Support Specialist

Turner's Outdoorsman is seeking an IT Support Specialist. The IT Support Specialist is a hands-on member of the IT team responsible for technical support with the point-of-sale computer systems and other peripherals for all Turner’s Outdoorsman locations. This role involves diagnosing and resolving various Celerant and PC-related problems in a fast-paced environment while assisting the team with day-to-day operations. Turner's staff members are team players who strive for customer satisfaction. We take pride on profitability growth as well as understanding, practicing, and being a strong proponent of the Turner’s brand and company culture.

ESSENTIAL FUNCTIONS

• Collaborate with the IT Director and IT Manager to ensure all systems are operating correctly.
• Respond promptly to phone calls, emails, and trouble tickets based on severity.
• Diagnose and troubleshoot various PC-related problems ranging from minor software issues to major hardware malfunctions.
• Maintain IT equipment asset tracking and fulfill store requests
• Assist in training and the implementation of system improvement projects
• Configure new equipment and add new users within Active Directory and Microsoft 365 environments. 
• Travel (up to 10%) to support new store openings, special events, and general business flow.
• Perform non-essential tasks and projects as requested.
• Able to attend training seminars, including some off-site
• Perform other duties as assigned

QUALIFICATIONS

• High school graduate (or GED) required, college graduate or some college preferred
• Fluent in English
• Legally eligible to work in a firearms environment
• Must be 18 years or older
• Ability to obtain a Certificate of Eligibility 
• 1-2 years experience with Celerant preferred or other retail software; proficient in MS Word Excel, and Outlook.
• Good communication, listening and interpersonal skills, with the ability to respond well at all levels
• Positive attitude with willingness to learn on the job 
• Must be able to multi-task and work in a face paced environment
• Intermediate computer skills and understanding of hardware configurations
• Highly organized and able to work with data confidentially.

PHYSICAL REQUIREMENTS

• Must be able to use a computer proficiently and grasp instruction to new software programs
• Must be able to stand, sit, bend and lift throughout the course of a scheduled shift

TRAVEL REQUIREMENTS

• Travel (up to 10%) to support new store openings, special events, and general business flow

HOURS

• Full-Time (5 Days/Week, includes one weekend day post-training)
• Requests for time off may or may not be granted during black-out periods

LOCATION

• Rialto Corporate Office / Hybrid Remote

Turner's Outdoorsman is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Turner's Outdoorsman prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.turners.com/privacy-policy

Turner's Outdoorsman is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at HR@turners.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.