Field Services Technician

POSITION SUMMARY:

The Field Service Technician will be responsible for providing field support for customer accounts in the Midwestern region, based out of the Elkhart, Indiana metro area. The role involves troubleshooting mechanical, electrical, and plumbing system issues, as well as documenting and tracking work hours and project-related costs. The technician will collaborate with skilled trades, contractors, engineers, sales teams, purchasing, accounting, and other resources to ensure excellent service for customer accounts within the assigned territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Formal training in Mechanical, Electrical, Engineering disciplines, or related construction trades. Bachelor's degree is preferred.

5-7 years of prior experience in preventative/predictive maintenance with industrial mechanical or fluid handling/pumping systems. A basic understanding of fabrication, metals, welding, project estimation, electrical controls, and mechanical systems in an industrial environment is essential. Strong foundational troubleshooting and technical problem-solving skills are required.

Advanced computer skills, ability to work with web-based systems.

Ability to work independently to achieve assigned tasks

Excellent customer service, time management and personal organizational skills are essential.

Attention to detail, mathematical proficiency and ability to document and track service accounts effectively and thoroughly.

Will be required to be on-call 24/7 on a rotating basis

Must have reliable transportation and clean driving record

Required Travel up to 25%.

WORK ENVIRONMENT / CONDITIONS / PHYSICAL DEMANDS:

These are considered essential duties and represent the core tasks of the job. The work will primarily be performed outdoors. Employees may be required to complete additional related duties as assigned by management. Reasonable accommodations can be provided to assist individuals with disabilities in performing the essential functions. The work environment will include various manufacturing settings as well as outdoor locations. The role may involve prolonged standing, climbing, pulling, and lifting heavy objects.