What are the responsibilities and job description for the Part Time Customer Service Representative position at TURNER'S FURNITURE?
The part time Customer Service Representative's (CSR) are responsible for providing excellent customer service in accordance with Turner's Furniture's standards. They respond to customer service requests resulting from deliveries, service or warranty claims. The CSR is responsible for satisfying customer’s needs by listening, assessing, responding and facilitating an effective resolution, and following through to completion. CSR's processes and oversees the store’s daily business and money transactions.
Expected Hours: This position is scheduled for every Sunday from 11 AM to 6 PM and Monday and Thursday from 11am to 8pm.
Essential Functions
- Oversee all daily bank deposits, balancing and accounts receivable
- Manage petty cash
- Responsible for collecting payments and customer’s order balance in full
- Process Third Party Finance transactions
- Responsible for pulling service information from Dispatch Track
- Assist with point of purchase
- Schedule customer deliveries and conduct a post-delivery customer satisfaction survey
- Provide effective customer resolutions in a timely manner
- Process service orders and maintain communication with customer on service status
- Schedule services with customers and conduct customer satisfaction survey
- Review open service orders with team weekly
- Assist with maintaining store appearance
- Assist with store inventory
- Report to work for schedule shift in a timely manner
- Perform other related duties or special projects as assigned
Required Experience/Abilities/Skills
- High School diploma or GED equivalency certificate
- Valid Driver’s License and a maintained clear and safe driving record
Ability to:
- Answer multi-line phone system
- Communicate courteously with customers by telephone, email, letter and face to face
- Organize and manage multiple priorities (time management)
- Provide excellent interpersonal and communication skills
- Work within a team with an enthusiastic attitude
- Assist objectively with problems involving various customer service situations
- Effectively use Microsoft Word and Excel
- Learn and efficiently operate Turner's operating systems
- Lift and/or move up to 25 pounds
- Able to consistently stand and walk for extended periods of time, bend, stoop, and crouch as necessary
WE ARE A DRUG FREE WORKPLACE, so all applicants will be required to pass a drug screening.
Apply to join the team at Turner's today!
Turner's Furniture is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Turner's is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14