What are the responsibilities and job description for the Food & Beverage Server position at Turnberry Ocean Colony Master Association Inc?
Job Title: Server
Department: Food & Beverage
Supervisor: Floor Manager / Director of Food & Beverage
Turnberry Ocean Colony is a premier luxury residential community located along the beachfront of Sunny Isles, Florida. Renowned for its world-class amenities, elegant environment, and commitment to exceptional service, Turnberry offers a professional yet welcoming workplace culture. Our team takes pride in upholding the highest standards of excellence, working together to deliver an unparalleled experience for our residents and guests.
POSITION SUMMARY:
Ensure the highest level of resident and guest satisfaction by offering prompt, professional, courteous, and dedicated services. Actively contribute to the department in order to complete tasks, meet goals, or manage projects. Overall, this position is responsible for and dedicated to providing recognition, satisfaction, and value to the residents and their guests, while continuously improving efficiency, accuracy, productivity, and service standards.
We are a non-tipped, luxury residential environment. To reflect that, we offer a higher hourly rate in place of gratuities. This is a full-time, 40-hour position, primarily scheduled for morning shifts starting at 10am
BENEFITS
- 401(k) Program with 3.5% Employer Match
- Health Insurance with up to 90% Employer coverage
- Dental & Vision Insurance
- Company Paid Life insurance
- Voluntary Life Insurance Packages
- 9 Paid Holidays & up to 22 PTO Days
- Employee Meal Program
- Complimentary Parking
- Monthly Employee socials & Birthday Celebrations
- Annual Holiday Bonus
POSITION RESPONSIBILITIES:
- Greeting residents upon arrival at the restaurant
- Wine Knowledge: Have a thorough understanding of the wines-by-the-glass program, including appropriate pairings, and a working knowledge of the wine cellar, proper wine service techniques (e.g., decanting, glassware), as well as a strong grasp of the beer and non-alcoholic beverage offerings.
- Beverage Expertise: Demonstrate in-depth knowledge of the cocktail, including an understanding of available spirits, history, and flavor profiles.
- Resident Engagement: Anticipate guest needs, respond promptly, and always provide exceptional service, regardless of the time of day or how busy the restaurant is.
- Providing excellent customer service during their dining experience
- Taking feedback from residents
- Cleaning tables following the standards
- Carrying drinks and food from the kitchen or bar area to the tables
- Memorizing the food menu and wine list as well as any nightly specials
- Setting tables throughout the shift
- Understanding of food safety and how viruses and bacteria can spread
- Familiarity with local food safety regulations and other laws
- Successfully completing ongoing training & certifications
SPECIAL REQUIREMENTS/PHYSICAL DEMANDS:
- Must be a collaborative team player with a positive attitude.
- Excellent organizational and time management skills
- Excellent problem-solving and critical-thinking skills
- High standard of professionalism and courtesy in all interactions.
- Ability to use a point-of-sale system to manage orders
- Must have a positive attitude with the ability to remain flexible and patient
- Excellent organizational and multitasking skills
- Ability to work prolonged periods of standing and walking
- Must be able to lift up, carry, push, or pull up to 50 pounds
Turnberry Ocean Colony reserves the right to amend the job description at any time.
Salary : $25