Residential Shift Supervisor

SUMMARY

The Residential Shift Supervisor will work onsite at TurnAround’s 24-hour residential treatment program serving female youth ages 10–20 committed through the Maryland Department of Juvenile Services (DJS). The Residential Shift Supervisor is responsible for providing direct oversight to direct care staff to support child survivors that have experienced human trafficking. The Residential Shift Supervisor will independently provide support to all assigned staff, coordinate scheduling of staff for all shifts, and manage the facilities and frontline operation of the program during their shift. This position is designated as Essential. As an essential employee in a residential setting, you will be required to report to work during agency closures, emergencies, and inclement weather to ensure continuity of client care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Ensure the smooth operation of the facility and the wellbeing of the residents.

· Supervision and instruction of direct care staff.

· Coordinate staff schedules ensuring compliance with staffing ratios and 24-hour shift coverage.

· Provide supervision coverage when necessary to ensure compliance with resident supervision level.

· Provide staff support and development through direct oversight and training to all direct care staff.

· Crisis management: Ensure safety and security protocols are being met and respond to emergencies as they arise as well as monitoring the premises for any safety hazards.

· Manage residents care as it relates to daily living necessities, meals, medical and mental health care, transportation, equipment, technology protocols etc.

· Documentation and reporting requirements include documenting all emergency situations, incident reporting, as well managing the completion/ submission of direct care staff documentation.

· Document shift notes and client service notes in agency database management system.

· Support providing the DJS and court system updates on resident participation and progress.

· Ensure that staff members adhere to policy & procedures as outlined by the agency and specific to residential program.

· Compliance and quality assurance: Conducting routine audits on staff documentation.

· Monitoring inventory of supplies/equipment.

· Be available to work non-traditional work hours, weekends/ overnights.

· Assist in providing crisis prevention/intervention support.

MINIMUM QUALIFICATIONS:

· Must be age 21 or over.

· Possess proof of High School diploma or its equivalent as a minimum. Bachelor’s Degree in human service-related field preferred.

· 2 years in supervisory/management position.

· 2 years of experience in a residential setting serving children and youth preferred.

· Pass criminal background check, provide driving history record, and a medical clearance from qualified physician.

· Become a certified Residential Child and Youth Care Practitioner within 6 months of hire.

· Experience implementing positive behavioral intervention and support to children and youth.

· Knowledge of database management systems.

· Ability to work evenings/overnight/weekend shifts.

· Bilingual – ability to communicate in multiple languages is an asset.

WORK ENVIRONMENT:

This position performs its’ duties routinely onsite a residential setting for children. This position

may need to be accessible to take emergency phone calls after hours and weekends to offer guidance as individualized circumstances are identified and occur. Staff working in a residential

setting are exposed to the possibility of vicarious trauma and victim trauma response by working with residents impacted by trauma and sexual violence. Other possible exposure risks include narcotics, alcohol, pests, and Bloodborne Pathogens.As an essential employee in a residential setting, you will be required to report to work during agency closures, emergencies, and inclement weather to ensure continuity of client care.

HOURS: Position is hourly. Shifts consist of daytime, mid-day to evening, overnight, and weekend shifts.

REASONING ABILITY:

· Ability to support director to develop and implement short and long-range programs and projects.

· Ability to effectively manage a team based on TurnAround’s culture of teamwork, inclusivity, professionalism, and efficiency.

· Ability to motivate team members to provide trauma-informed, client-centered, and empower-based intervention and support.

· Ability to demonstrate passion, idealism, integrity, positive attitude, mission-drive, flexibility, and self-direction.

TECHNICAL SKILLS:

· Sufficient computer skills to operate email, Internet, Microsoft Office, virtual learning

· platforms, SMS Text, Adobe, and database management system.

· Ability to comprehend and implement program budgets.

· Ability to support the completion grant reporting narratives.

· Ability to support the evaluation and analyzation of program data.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Residential setting mobility, including climbing stairs.

2. Occasional lifting of boxes.

3. Sustained posture in a seated position for prolonged periods of time.

4. Must have valid driver’s license and a personal vehicle.

5. Ability to drive a 7-passenger van is necessary.

AFFIRMATIVE ACTION/ EQUAL EMPLOYMENT:

TurnAround, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay: $24.00 - $27.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• supervisory/management position: 2 years (Preferred)
• residential setting serving children and youth: 2 years (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $24 - $27