What are the responsibilities and job description for the Assistant Customer Success Associate (Remote - Mexico) (Remote) position at Turn Technologies?
Turn is a technology platform that helps companies quickly and efficiently screen potential workers. We specialize in serving businesses that hire at a high volume, like Uber, Lyft, and DoorDash, where fast and accurate background checks are critical for getting workers on the job without delays.
Traditional background checks can be slow and expensive, but Turn.ai uses automation and advanced data processing to deliver results faster and at a lower cost. This allows companies to scale their workforce quickly while maintaining compliance and security. Essentially, we streamline and simplify the hiring process for businesses that rely on a large, flexible workforce.
Traditional background checks can be slow and expensive, but Turn.ai uses automation and advanced data processing to deliver results faster and at a lower cost. This allows companies to scale their workforce quickly while maintaining compliance and security. Essentially, we streamline and simplify the hiring process for businesses that rely on a large, flexible workforce.
Turn specializes in providing robust support to talent platforms, staffing agencies, and employers across more than 30 different industries throughout the U.S. and Canada.
About You:
The ideal Assistant Customer Success Associate at Turn is a proactive, detail-oriented, and customer-focused individual who thrives in a fast-paced environment. You are a strong communicator, capable of building and maintaining positive relationships with customers and internal teams. You have experience in customer service and account management, with a keen ability to support clients in achieving their goals. You are also eager to learn, adaptable, and passionate about delivering an excellent customer experience.
Preferred experience in consumer data, background checks, or related industries. Previous experience working with US-based companies is a plus.
What You’ll Do:
- Support the Customer Success team with account management duties, including responding to customer inquiries and assisting in account monitoring.
- Maintain open and proactive communication with existing partners, ensuring a high level of engagement and satisfaction.
- Assist in identifying areas for growth and improvement in customer relationships.
- Collaborate with internal teams (Product, Sales, Operations) to ensure timely resolution of customer concerns.
- Serve as a key liaison between internal teams and external partners, supporting seamless interactions and process efficiencies.
- Support new client onboarding by guiding them through initial setup and best practices.
- Monitor customer feedback and escalate issues to appropriate teams when necessary.
- Help expand the scope of partnerships by identifying opportunities for additional services or products.
- Maintain accurate records of customer interactions, feedback, and progress in internal systems.
What You’ll Need:
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- A customer-centric mindset with a proactive approach to solving problems.
- Ability to develop and maintain positive customer relationships.
- Strong analytical skills to assess customer needs and identify solutions.
- Ability to foster trust and transparency with customers.
- Experience in onboarding new clients and ensuring a smooth transition.
- Strong organizational skills with attention to detail.
- Experience with CRM tools and customer support software is a plus.
Perks & Compensation:
- Competitive Salary
- Major Medical Insurance
- Remote work with occasional onsite team meetings
- Working hours aligned with Central Time Zone (CST)