What are the responsibilities and job description for the Implementation Engineer (Unified Communications & Contact Center Solutions) position at Turing IT Labs?
Role : Implementation Engineer – Unified Communications & Contact Center Solutions
Job Type : Full-time
Location: Seattle, WA or Portland, OR – Hybrid with 2 days in office per week
What We’re Looking For
- 5 years of experience managing enterprise voice systems.
- Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
- Hands-on experience with Session Border Controllers.
- Strong understanding of Microsoft Teams Calling with Direct Routing.
- Experience with Genesys Cloud and Genesys Engage platforms.
- Familiarity with Carrier Voice Network Management.
- Knowledge of voice security, fraud detection, and third-party telephony integrations.
- Willingness to support on-call rotation, including after-hours and weekends.
- Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
- Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
- Willingness to travel. Travel may be required for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work.
Preferred Qualifications
- AADS integration experience with SSO / AD for Remote Worker is highly desirable
- Experience managing complex Avaya IP Network regions is highly desirable
Salary : $130,000