Front Desk Agent

Join the Family at Turf Valley Resort

At Turf Valley Resort, hospitality is more than a job—it’s an opportunity to create memorable experiences in a beautiful resort setting. Nestled in the heart of Central Maryland and just a short drive from both Baltimore and Washington, DC, Turf Valley offers breathtaking views, stunning sunsets, and beautifully maintained, newly renovated golf courses.

As a family-owned and operated resort, we believe our employees are the heart of our success. We foster an inclusive, supportive workplace where teamwork, professional growth, and long-term career development thrive. In fact, 32% of our managers began their careers as hourly employees, and more than 56% of our team members have been with us for 10 years.

If you're passionate about hospitality, enjoy helping others, and want to be part of a team that feels like family, we'd love to meet you.

Work above par, drive your own cart through life, and play all 18 holes with us here at Turf Valley Resort!

---

Position Overview

Turf Valley Resort is seeking a Full-Time Front Desk Agent to join our team. This position requires flexibility to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays as needed.

As the first and last point of contact for our guests, you will play a key role in creating exceptional guest experiences. You'll be responsible for welcoming guests, managing check-ins and check-outs, assisting with reservations, and ensuring every guest receives outstanding service throughout their stay.

---

What You'll Do

Deliver Exceptional Guest Service

· Greet guests with warmth, professionalism, and enthusiasm

· Answer questions about the resort, amenities, services, and local attractions

· Provide directions and recommendations for the surrounding area

· Answer incoming phone calls and assist with guest inquiries

· Respond to guest requests and resolve concerns promptly and professionally

· Utilize strong communication, listening, and problem-solving skills to ensure guest satisfaction

Manage Guest Check-In and Check-Out

· Efficiently process guest arrivals and departures

· Assign guest rooms and issue room keys

· Process payments and maintain accurate guest accounts

· Maintain knowledge of hotel policies, procedures, and services

· Create and modify reservations as needed

· Ensure guest registration information is complete and accurate

Support Daily Front Desk Operations

· Review daily arrivals, departures, and occupancy reports

· Read and update daily logs and guest notes

· Coordinate guest messages, packages, and deliveries

· Maintain organized registration records and documentation

· Ensure the Front Desk is stocked with necessary supplies and materials

· Assist with wake-up calls, routing requests, and other guest service functions

· Support communication between departments to ensure seamless guest experiences

Complete Reporting and Administrative Duties

· Run and review required operational reports

· Conduct bucket checks to verify occupied rooms, guest registrations, and payment information

· Maintain accurate records and shift audits

· Organize guest folios and receipts

· Handle cash and house funds responsibly

· Ensure compliance with company policies, safety protocols, and emergency procedures

Additional Responsibilities

· Assist with package vouchers and package tracking

· Follow lost-and-found procedures

· Report unusual guest requests or situations to management

· Maintain knowledge of safety deposit box procedures

· Understand and follow fire evacuation and emergency response procedures

· Perform other duties as assigned

---