What are the responsibilities and job description for the Customer Service Representative position at Turf-Tenders?
Join a dynamic team dedicated to delivering exceptional customer service and tailored solutions to our valued clients. As a Customer Service Representative, you will play a key role in supporting customers with their service needs, account inquiries, and product information. This position offers the opportunity to build relationships with customers, promote seasonal services, and contribute to the growth of the company through outstanding service and effective communication.
Responsibilities- Respond to incoming calls from customers regarding services, payments, and account maintenance.
- Place outbound and follow-up calls to current customers and new prospects to promote additional services and fertilizing programs.
- Accurately obtain and enter customer information during interactions.
- Identify customer needs and clearly communicate the value of services tailored to each customer, aiming to maximize satisfaction and revenue.
- Promote relevant products and services based on seasonal offerings.
- Strong verbal and written communication skills.
- Ability to accurately enter and manage data while engaging with customers.
- Customer-focused mindset with the ability to identify and address customer needs.
- Comfortable making outbound calls and promoting services.
- Organizational skills and attention to detail.