What are the responsibilities and job description for the Bilingual Technical Support Specialist (Part-Time) position at Turf Tank?
Who is Turf Tank?
Turf Tank has revolutionized the line-marking industry with the world’s first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, our technology helps facilities worldwide save time and money painting their fields.
If you value teamwork, accountability, and a fast-paced environment where people take ownership and get things done, you’ll fit right in.
Why join Turf Tank?
Global Impact
Be a part of a company shaping the future of turf management worldwide.
Growth Opportunities
We're growing fast—and so are the opportunities within our team.
Amazing Culture
Entrepreneurial, collaborative, fun, and driven. We move fast and win as a team!
About The Role
We’re looking for a Robot Support Specialist to provide frontline customer support. This role focuses on troubleshooting hardware and software, guiding users through issues, and ensuring customers stay up and running.
You’ll play a key role in keeping operations running smoothly by resolving problems quickly, communicating clearly, and maintaining accurate records of support activity.
What You'll Do
This is a high-impact role — you’re the connection between our product and the customer experience.
When you’re successful, customers stay operational, issues get solved faster, and the product continues to improve.
Turf Tank has revolutionized the line-marking industry with the world’s first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, our technology helps facilities worldwide save time and money painting their fields.
If you value teamwork, accountability, and a fast-paced environment where people take ownership and get things done, you’ll fit right in.
Why join Turf Tank?
Global Impact
Be a part of a company shaping the future of turf management worldwide.
Growth Opportunities
We're growing fast—and so are the opportunities within our team.
Amazing Culture
Entrepreneurial, collaborative, fun, and driven. We move fast and win as a team!
About The Role
We’re looking for a Robot Support Specialist to provide frontline customer support. This role focuses on troubleshooting hardware and software, guiding users through issues, and ensuring customers stay up and running.
You’ll play a key role in keeping operations running smoothly by resolving problems quickly, communicating clearly, and maintaining accurate records of support activity.
What You'll Do
- respond to customer requests for operational and technical support across phone, chat, email, and video
- troubleshoot robot and software issues in real time and guide users through solutions
- create and update support tickets to accurately document issues and resolutions
- maintain and update customer records as needed
- support tracking and reporting of support analytics
- identify gaps in tools, resources, or processes that impact support effectiveness
- communicate issues that impact customer experience, resolution time, or product performance
- strong problem-solving skills and attention to detail
- ability to work across multiple systems and tools at the same time (Google Microsoft environments)
- clear and effective communication skills
- ability to stay organized and manage multiple tasks simultaneously
- base understanding of software, automation, or mechatronics (or willingness to learn)
- team-first mindset with a focus on solving problems and supporting customers
- part-time role, on-site
- fast-paced environment with real-time problem-solving
- high level of ownership and autonomy in day-to-day work
- cross-functional collaboration with a variety of teams
This is a high-impact role — you’re the connection between our product and the customer experience.
When you’re successful, customers stay operational, issues get solved faster, and the product continues to improve.