Front of House and Bar Manager

We believe in providing nourishment not only through our food but also through genuine warmth and exceptional service. As the Turf Club FOH & Bar Manager, you will lead our front-of-house and bar teams in creating extraordinary dining experiences for our valued guests. You will oversee operations at both Turf Club and our speakeasy Griff's, ensuring exceptional customer service, maintaining high standards of quality and presentation, and creating memorable experiences that reflect our commitment to wholehearted hospitality.

FOH & Bar Manager Job Description 

Working closely with ownership (Robert and Mariann), your role will encompass overseeing all front-of-house operations for RMG Fine Foods LLC (DBA The Turf Club and Griff's Speakeasy), with full accountability for financial performance, team leadership, and operational excellence.

Staff Management & Leadership

You will be the cornerstone of our FOH team's success, responsible for all aspects of staff operations including recruitment, training, scheduling, performance management, and professional development. Your ability to inspire, mentor, and retain top talent will be critical to maintaining Turf Club's reputation for exceptional service.

Financial Stewardship

You will maintain comprehensive oversight of all front-of-house and bar financial operations, including budget management, P&L accountability for FOH operations, labor optimization, cost control, and revenue maximization. Your financial acumen will directly impact the restaurant's profitability and long-term sustainability.

Bar Program Excellence

You will lead the development and execution of our bar programs at both Turf Club and Griff's, overseeing beverage quality, staff training, inventory management, and the collaborative creation of dynamic cocktail menus that reflect our commitment to craft and innovation.

Guest Experience

You will ensure every guest receives exceptional service that embodies our values of warmth, professionalism, and attention to detail, building lasting relationships with guests and creating the memorable moments that define fine dining hospitality.

Responsibilities:

Leadership and Team Management

• Provide inspirational leadership to all FOH staff at Turf Club and Griff's, cultivating a positive work culture that emphasizes excellence, accountability, and continuous improvement
• Oversee all recruitment and hiring processes for servers, bartenders, hosts, and support staff, ensuring we attract and retain hospitality professionals who embody our values
• Design and implement comprehensive training programs for all FOH positions, with emphasis on fine dining service standards, wine service, cocktail preparation, and guest relations
• Create and manage staff schedules to optimize labor costs while ensuring appropriate coverage for all service periods
• Conduct regular performance evaluations, provide constructive feedback, and develop individualized growth plans for team members
• Address staff concerns, mediate conflicts, and maintain a harmonious work environment
• Foster cross-training opportunities to build a versatile and knowledgeable team
• Lead regular training sessions to enhance the knowledge and skills of the FOH and bar teams
• Model behavior that is punctual, reliable, conscientious, and professional

Financial Management and Analysis

• Develop, manage, and monitor comprehensive budgets for all front-of-house and bar operations
• Maintain P&L accountability for FOH revenue centers, analyzing financial performance and implementing corrective actions as needed
• Control and optimize labor costs through effective scheduling and productivity management
• Analyze daily, weekly, and monthly sales reports to identify trends, opportunities, and areas requiring attention
• Implement cost-control measures to minimize waste and maximize profitability without compromising quality
• Monitor and manage FOH payroll, ensuring accuracy and compliance while optimizing labor efficiency
• Oversee pricing strategies for beverage programs in collaboration with ownership
• Establish and track key performance indicators (KPIs) to measure operational and financial success
• Manage vendor relationships for bar and FOH supplies, negotiating favorable terms to control costs
• Utilize strong spreadsheet functionality for tasks such as inventory management, margin analysis, and financial reporting

Bar Management and Beverage Program

• Recruit, train, and supervise bar staff for both Turf Club and Griff's, setting schedules and managing performance
• Collaborate with bar team on developing dynamic cocktail menus that reflect seasonal offerings and our commitment to quality and craftsmanship
• Provide guidance, training, and support to bartenders, ensuring consistency in beverage quality, service standards, and adherence to policies and procedures
• Oversee beverage preparation standards, ensuring all drinks are prepared and presented according to established specifications
• Maintain a thorough knowledge of ingredients, techniques, and flavor profiles; ensure bar team can provide expert recommendations to guests
• Oversee bar service during peak hours, ensuring efficient and exceptional customer service
• Work closely with kitchen staff, expediting orders as needed during peak times to ensure timely service
• Develop and follow standardized recipes, portioning, and presentation standards
• Demonstrate commitment to developing a deep understanding of beverage trends and share insights with the team
• Foster innovation and experimentation with new techniques and ingredients among the bar team
• Ensure proper handling, care, and maintenance of bar equipment and tools
• Manage on and off-site bars for catering events from planning through execution

Inventory & Supply Management

• Oversee inventory management systems for bar, wine cellar, and all FOH service supplies
• Maintain inventory of all spirits, beer, wine, and required bar supplies from approved vendors
• Conduct regular inventory counts and implement controls to minimize shrinkage and waste
• Ensure adequate stock levels while avoiding over-ordering
• Arrange for approved equipment purchases, repairs, and maintenance
• Establish and maintain relationships with approved vendors

Operations and Guest Experience

• Oversee all daily front-of-house operations at Turf Club and Griff's, ensuring seamless execution of service from opening to close
• Maintain fine dining standards in every aspect of the guest experience
• Be present during key service periods to lead by example and ensure service excellence
• Interact with guests personally, building relationships and ensuring their complete satisfaction
• Address and resolve guest concerns with diplomacy, professionalism, and urgency
• Provide exceptional customer service, engaging with guests to anticipate and meet their needs
• Foster a welcoming and lively atmosphere that promotes memorable and enjoyable experiences
• Respond promptly and professionally to customer inquiries, concerns, and feedback
• Monitor and maintain front-of-house facility appearance, cleanliness, and ambiance
• Collaborate with culinary team to ensure front and back of house alignment and communication
• Maintaining clean and organized work environments in line with health and sanitation regulations

Compliance and Safety

• Ensure full compliance with all health, safety, and labor regulations
• Current ABST certification required; ensure team compliance with responsible alcohol service practices
• Monitor and enforce age verification procedures to prevent underage drinking
• Adhere to all relevant health, safety, and sanitation guidelines and regulations
• Oversee proper licensing, permits, and regulatory requirements for beverage service
• Implement and maintain risk management protocols

Business Development and Guest Retention

• Identify and pursue opportunities to increase covers, average check, and repeat visitation
• Build and maintain relationships with VIP guests and community partners
• Collaborate on special events, wine dinners, and seasonal offerings to drive traffic
• Work with ownership on marketing efforts to enhance brand visibility

QUALIFICATIONS

Required:

• Minimum 3-5 years of progressive management experience in fine dining or upscale restaurant environments
• Proven track record of managing front-of-house operations and driving profitability
• Strong leadership skills with demonstrated ability to recruit, train, and retain top talent
• Excellent financial acumen with experience in budgeting, cost control, and P&L management
• Deep understanding of fine dining service standards and hospitality excellence
• Current ABST certification (or ability to obtain immediately upon hire)
• Outstanding communication and interpersonal skills
• Proficiency with restaurant management systems, POS platforms, and scheduling software
• Strong spreadsheet and data analysis skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Demonstrate an excellent record of FOH management and willingness to perform any and all front-of-house responsibilities

Preferred:

• Knowledge of wine, spirits, craft cocktails, and beverage service
• Experience managing bar programs and beverage inventory
• Experience with event coordination and private dining
• Bachelor's degree in Hospitality Management, Business Administration, or related field

Compensation:

• Salary: $55,000 - $75,000 annually (commensurate with qualifications and experience)
• Pay schedule: every 2 weeks
• Performance-based bonus structure (determined after first quarter based on business profitability)

Benefits:

• Shift meals provided
• PTO: 10 days allowance per year
• Paid holidays: Christmas, New Year's Day
• Continuing education allowance (determined after first quarter, based on business profitability)
• Wine and beverage education opportunities
• Clear growth path within the organization

Work Environment:

• Family-owned restaurant with values-driven culture
• Autonomy to make decisions and build your team
• Supportive ownership committed to your success
• Opportunity to shape the guest experience at Twin Falls' premier fine dining destination

SCHEDULE AND AVAILABILITY

• Full-time position
• Expected to be available for working a variety of shifts as required, including nights, weekends, and holidays
• Participate in and attend company meetings, staff development, and professional programs