Account Manager

We are currently adding an Account Manager to our team at Turenne PharMedCo with our regulatory resource division, The Compliance Store.  The Compliance Store is the only comprehensive online regulatory resource designed for the long-term care industry, providing anytime access to updated regulatory and government agency information.  

Job Summary

The Account Manager is responsible for managing client relationships, driving customer satisfaction, and maximizing revenue opportunities. This role plays a critical role in retaining and growing existing accounts, identifying upsell and cross-sell opportunities, and ensuring client success. The Account Manager will work closely with clients, internal teams, and executive leadership to understand client needs, deliver value-added solutions, and achieve business objectives.

Key Responsibilities

1. Client Relationship Management:
   • Serve as the primary point of contact for assigned clients, building and maintaining strong relationships to drive customer satisfaction, retention, and loyalty.
   • Understand client needs, challenges, and goals to provide personalized solutions, recommendations, and support.
2. Account Growth and Expansion:
   • Identify upsell and cross-sell opportunities within existing accounts to maximize revenue and achieve sales targets.
   • Collaborate with sales and marketing teams to develop account strategies, proposals, and presentations to win new business and expand market share.
3. Customer Success and Support:
   • Proactively engage with clients to ensure they are maximizing the value of The Compliance Store solutions and achieving their desired outcomes.
   • Provide ongoing support, training, and guidance to clients to address questions, concerns, and issues in a timely and effective manner.
4. Contract Renewals and Negotiations:
   • Manage contract renewals, negotiations, and pricing discussions with clients to ensure timely renewals and maximize contract value.
   • Work closely with legal, finance, and executive teams to finalize contracts, resolve issues, and mitigate risks.
5. Sales Forecasting and Reporting:
   • Track account performance, sales metrics, and revenue projections using CRM tools and sales analytics.
   • Provide regular updates, reports, and forecasts to sales leadership and executive team to inform decision-making and strategic planning.

Preferred Qualifications

• Bachelor's degree in Health Care Administration, Nursing, Business Administration, Marketing, or related field.
• Licensed Nursing Home Administrator or Assisted Living Director.
• Experience in account management, sales, or customer success roles, preferably in a healthcare or technology-related industry.
• Strong communication, negotiation, and relationship-building skills.
• Experience in the healthcare compliance, regulatory, or technology industry preferred.
• Knowledge of CRM systems, sales analytics tools, and account management best practices.
• Results-oriented, customer-focused, and strategic thinker with a passion for driving client success.

Working Conditions

• Works in office area.
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Is subject to travel across country multiple times during the year.
• Is involved with customers, and customer representatives, family members, residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• Communicate with the designated facility staff, nursing personnel, residents, or family members.
• Works beyond normal working hours and on weekends and holidays when necessary.
• Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Is involved in community/civic health matters/projects as appropriate.
• Attends and participates in continuing educational programs.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.

Education

Must possess and maintain any and all necessary active and unencumbered certifications, degrees, or licenses in the necessary state, to the extent the position requires such certifications, degrees, or licenses.

Specific Requirements

• Must be a supportive team member, contribute to and be an example of teamwork and team concept.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with customers, personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Physical and Sensory Requirements (with or without reasonable accommodation) (With or Without the Aid of Mechanical Devices)

• Must be able to move intermittently throughout the workday.
• Must be able to read, speak, and understandably write the English language.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with customers, residents, personnel, and support agencies.
• Must meet the general health requirements set forth by the policies of this company, which include a medical and physical examination if the position requires.
• Must be able to push, pull, move, and/or lift a minimum of 50 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.

All Other Duties as Assigned.

I understand this job description and its requirements; I understand that this is not an exclusive list of the job functions and that I am expected to complete all duties as assigned; I understand the job functions may be altered by management without notice and that I am an at-will employee.

Accommodations

The company is an equal opportunity employer and recognizes that an individual with a disability may require accommodation to enable the individual to successfully perform a job function. I understand that I should discuss with my supervisor any needed accommodation. I agree to cooperate with the company in identifying and discussing any available reasonable accommodation that may enable me to perform the essential function(s) of my position.