IT Support Manager

Overview

TurboDebt is seeking an IT Operations Manager to join our growing technology team. Reporting to the Director Desktop Services, the IT Operations Manager’s primary role is managing and maintaining computer inventory, preparing equipment for deployment, and overseeing a small group of technicians. The IT Operations Manager will be responsible for managing shipments, preparing user accounts, and ensuring that deployment procedures and SLAs are in place for all deployment requests. The candidate must be collaborative, customer service driven, with the ability to work under tight deadlines.

Responsibilities

• Team Leadership and Development
• Lead daily operations of Operations Technicians and Provisioning Analysts, providing coaching, mentorship, and career development opportunities.
• Conduct regular 1:1 check-ins, quarterly process reviews, and team training to ensure consistent performance and process improvements.
• Inventory and Equipment Management
• Oversee hardware and software inventory, maintaining accurate ITSM records and ensuring sufficient stock levels.
• Prepare reports on inventory, hardware deployment, and other metrics as requested.
• Partner with the End-Point Management team for inventory audits and best practices.
• Equipment Deployment and Shipping
• Manage the packaging, shipment, and tracking of IT equipment for remote employees, ensuring readiness for day-one functionality.
• Process returned equipment, track unreturned items, and coordinate hardware orders and replacements as needed.
• Collaborate with the Shipping team and People Team for smooth onboarding and offboarding.
• Onboarding, Offboarding, and Training
• Manage user account creation and maintenance in Active Directory and Office 365.
• Automate workstation builds and profile workstations for remote deployments.
• Provide IT onboarding training for new hires and maintain comprehensive process documentation.
• System Optimization and Process Improvement
• Drive efficiency by automating workflows, reducing on-premise dependencies, and improving hardware replacement processes.
• Conduct monthly system audits and ensure proper user management.
• Collaborate on hardware/software refresh initiatives and contribute to knowledgebase updates for staff and employees.
• Special Projects and Reporting
• Support special tasks and cross-functional projects, delivering updates and insights to management.
  
  

Qualifications

• Bachelor’s degree in Computer Science or equivalent, Information Systems or related discipline preferred.
• 8 years’ experience in IT Operations or related IT discipline with responsibility for inventory management and hardware deployment for remote users
• 8 years’ experience in oversight of account creations, system access audit and depth knowledge of IAM systems
  
  

TurboDebt Role Qualifications

Prior IT Management experience is required.

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.
  
  

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with FL law and the laws of other jurisdictions that may require a salary range in job postings. The salary range for this position is between $128,000 to $147,000 per year.

Benefits

You'll love it here as we provide you with a unique opportunity for incredible growth.

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
  
  

TurboDebt is an equal opportunity employer. We do not discriminate against any candidate or employee and all qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, marital status, ancestry, citizenship, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.