Billing and Customer Support Specialist

Position. The position of Billing & Customer Support Specialist will be responsible for the daily order process and customer support functions. This role will be the primary point of contact for external queries incoming to Turbett and will liase with internal departments to ensure closure of the query. This role will report directly to the VP of Finance.

• Process daily orders by generating sales orders and providing accurate invoices to customers
• Liase with contract manufacturer regarding orders
• Respond to customers queries on invoices and statements
• Manage end-to-end customer support process ensuring the correct team/process is initiated upon query through closure/follow up
• Apply customer payments in ERP system
• Create customers and contact cards in ERP system
• Follow up on overdue accounts and support payment collections
• Review customer agreements compared to ordering to ensure compliance to agreements
• Other duties as assigned including support of company projects

Experience: 

Associates Degree in Accounting or Business Administration preferred

3 years of experience in a billing or customer support role

Data entry experience preferred

Advanced Excel and overall Microsoft Office proficiency

Accounting System experience preferred

Skillset & Core Competencies:

High attention to detail and accuracy

Strong communication skills – internal and customer facing

Adaptability

Organizational excellence, ability to prioritize competing demands

Work Environment:

Hybrid, split of in office and remote

Rochester, NY

Benefits. As a full-time employee, you will also be eligible to participate in our current benefits package, which consists of health and dental insurance, 401K plan and vacation policy as further laid out in Turbett Surgical’s Employee Handbook.

Compensation Range: $21-$25/hour (over-time eligible)

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the fuure. Pay is determined by factors including experience, relevant qualifications, internal equity, and location.

Turbett Surgical, inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship, or any other characteristic protected by federal, state or local law.