Administrative Coordinator, Birmingham Veterans Village, Homeless Veteran Program

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country. The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veterans.

The Foundation is seeking an experienced Administrative Coordinator to assist in all matters related to our Homeless Veteran Program. The Administrative Coordinator must be well organized, able to multitask effectively and on time, possess keen attention to detail, and be able to prioritize a fast-paced workload and handle sensitive veteran-specific information.

Duties and responsibilities

• Managing calendars and scheduling within the inter-departmental staff.
• Managing the Homeless Veteran Program email account.
• Facilitates the implementation and ongoing oversight of the database software system to ensure Participant data collection and to support case management in maintaining Participant case records.
• Assists in the implementation of software integration and quality procedures, as well as provides feedback to staff regarding improving data quality to assess program performance better and ensure quality participant care.
• Ensures all participant information and assessments are maintained and updated as needed for program reporting.
• Compiles and submits information regarding program outcomes, including the total number of inquiries, referrals, participants enrolled, and ineligible participants to program management monthly.
• Assist with new employees by organizing and distributing training material (explaining program eligibility, conducting a pre-screening, and reviewing intake paperwork.)
• Manage the upkeep of the office and common areas and submit office supplies to the Office Associate on a biweekly basis.
• Act as a liaison between other administrative staff within HVP and interdepartmental personnel (Finance, Office Associate, Development, etc.)
• Assist as needed for Foundation Special Events.
• Assist with researching and tracking of all local and national social services resources available for Veterans.

• Minimum of 3-5 years’ administrative experience preferably in a clinical or social services setting.
• Bachelor’s Degree Preferred.
• Experience working with Veterans or other homeless populations preferred.
• 1-2 years of administrative experience and Data entry/analyzing experience required.
• Strong organizational and ability to achieve high performance goals and meet deadlines.
• Excellent written and oral communication and interpersonal abilities.
• Detail-oriented.
• Ability to multitask multiple projects and supervise personnel.
• Proficient in Microsoft Office/ Google Suite (or equivalent).
• Pre-employment screening, including a background check, is required.

• Application materials should include a résumé and cover letter.

*Required to work on site*

Working conditions

Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events needed.