Response Team Analyst

I'm looking for a Response Team Analyst for a contract role for Meta!

This is a 12 month contract opportunity

Description:

The Global Response Org is a vital part of Meta's commitment to user and business safety on its platforms. This organization focuses on safeguarding the billions of users across Meta's family of apps from harmful content, malicious actors, and detrimental behaviors.

As an Escalation Enforcement Specialist, your primary role is to review and resolve incoming escalations routed through GRO's escalation workflows — spanning organic content, paid content, and advertiser support channels. You will apply deep knowledge of Meta's policy frameworks (including Community Standards, Advertiser & Commerce Policies, and product-specific guidelines), regulatory requirements, and enforcement protocols to reach accurate decisions on complex and sensitive cases. You will be deployed flexibly across escalation workflows based on organizational need and demand volume, and are expected to build and maintain competence across multiple policy domains. Where escalations are ambiguous or require additional context, you will collaborate with relevant internal stakeholders to arrive at the correct enforcement outcome and communicate decisions clearly to your manager or Lead. Throughout the lifecycle of an escalation, you will provide bespoke support to meet the needs of the escalator.

Responsibilities:

• Receive assignments from GRO Response domains to review and resolve incoming escalations across Meta's family of apps accurately and within established SLAs, spanning organic content, paid content, advertiser, and support escalation workflows
• Interpret and enforce Meta's terms of service (including Community Standards, Advertiser & Commerce Policies, and product-specific guidelines) as they apply to escalated issues across all demand channels
• Apply knowledge of regulatory requirements, region-specific protocols, and the advertiser ecosystem to correctly action escalations regardless of originating channel
• Maintain expert-level understanding of Meta's implementation standards, enforcement protocols, and escalation tooling to efficiently process demand across multiple workflow types
• Operate flexibly across escalation workflows based on organisational priorities and demand volume, building and maintaining competence in multiple policy domains
• Collaborate with internal stakeholders (including Policy, Legal, Sales, and Operations teams) where necessary to resolve ambiguous or complex cases and arrive at the correct enforcement outcome
• Communicate enforcement decisions and outcomes clearly to your manager or lead, including relevant context and rationale
• Escalate cases that fall outside established decision frameworks or require additional expertise to appropriate teams in a timely manner
• Stay current on available tools, including AI application and oversight, policy updates, enforcement standards, implementation guidelines, regulatory requirements, and workflow changes across all escalation domains
• Work as part of a 24/7 global team, including the on-call shifts during weekends, holidays and after-hours

Important: This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potentially objectionable material. i.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $32/hour - $36/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.