What are the responsibilities and job description for the Student Support Specialist position at Tulsa Community College?
Job Summary
Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller’s support needs while delivering excellent client service.
Essential Duties
Provide outstanding customer service for inbound/outbound support calls.
Create service tickets in order to fulfill the requests of the caller.
Research to gather solution of unknown problems and to stay current of changes.
Manage ticket queue to ensure timely response and processes for service tickets.
Learn and follow departmental procedures for both calls and operation in the department.
Minimum Qualifications
Associate’s degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience.
Six months experience in call center environment
Customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills.
Require experience with Microsoft Office, call center technologies, and other call center-related software.
Preferred Qualifications
Require Interpersonal & Communication Skills / Customer Service, Require Teamwork, Require Reliability and Integrity, Require Self Management.
TCC values our employees by providing a benefit package as a significant component of your compensation package.
Our benefits have been designed to provide important protection for you and your family in the case of illness, injury, or even death.
Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller’s support needs while delivering excellent client service.
Essential Duties
Provide outstanding customer service for inbound/outbound support calls.
Create service tickets in order to fulfill the requests of the caller.
Research to gather solution of unknown problems and to stay current of changes.
Manage ticket queue to ensure timely response and processes for service tickets.
Learn and follow departmental procedures for both calls and operation in the department.
Minimum Qualifications
Associate’s degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience.
Six months experience in call center environment
Customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills.
Require experience with Microsoft Office, call center technologies, and other call center-related software.
Preferred Qualifications
Require Interpersonal & Communication Skills / Customer Service, Require Teamwork, Require Reliability and Integrity, Require Self Management.
TCC values our employees by providing a benefit package as a significant component of your compensation package.
Our benefits have been designed to provide important protection for you and your family in the case of illness, injury, or even death.