What are the responsibilities and job description for the Quality Assurance Specialist position at Tulsa Community College?
Job Summary
This role provides operational support to the Academic Advising department. Primary functions willinclude supporting students through enrollment processing, evaluating course applicability to programs of study, assisting with systems improvements, conducting outreach, managing general phone calls, facilitating appointment arrangements, and responding to emails to support the enrollment and retention goals of the college.
Essential Duties
Process all registration, audit, and withdraw requests in an accurate and timely manner.
Review and communicate with advisors and students regarding TCC’s Course Program of Study guidelines.
Respond to the Academic Advising email and hotline for generic advice.
Process major change requests accurately and timely.
Minimum Qualifications
Bachelor’s degree in psychology, sociology, student personnel counseling, or a related field.
Demonstrated Academic Advising experience.
Ability to synthesize complex cognitive information for a variety of sources to reach a conclusion.
Ability to continuously monitor and observe instant messages, phones, and communication systems.
Ability to interact with a computer and relevant software for extended periods of time.
Basic proficiency with the Microsoft Office Suite and Banner ERP.
Preferred Qualifications
Higher Education experience.
3 years Academic Advising experience.
TCC values our employees by providing a benefit package as a significant component of your compensation package.
Our benefits have been designed to provide important protection for you and your family in the case of illness, injury, or even death.
01
Drawing from your previous professional work experience, describe a time you identified and communicated an error that others had missed, whether in a record, a document, data, or a process. Include your role at the time, how you noticed the error, who you told and how, and how it was resolved.
02
Drawing from your previous professional work experience, describe a time you worked with coworkers or other departments to complete a task or solve a problem. Include what you personally contributed, any difficulty or disagreement that came up, and how it turned out, including anything that didn't go well.
Required Question
This role provides operational support to the Academic Advising department. Primary functions willinclude supporting students through enrollment processing, evaluating course applicability to programs of study, assisting with systems improvements, conducting outreach, managing general phone calls, facilitating appointment arrangements, and responding to emails to support the enrollment and retention goals of the college.
Essential Duties
Process all registration, audit, and withdraw requests in an accurate and timely manner.
Review and communicate with advisors and students regarding TCC’s Course Program of Study guidelines.
Respond to the Academic Advising email and hotline for generic advice.
Process major change requests accurately and timely.
Minimum Qualifications
Bachelor’s degree in psychology, sociology, student personnel counseling, or a related field.
Demonstrated Academic Advising experience.
Ability to synthesize complex cognitive information for a variety of sources to reach a conclusion.
Ability to continuously monitor and observe instant messages, phones, and communication systems.
Ability to interact with a computer and relevant software for extended periods of time.
Basic proficiency with the Microsoft Office Suite and Banner ERP.
Preferred Qualifications
Higher Education experience.
3 years Academic Advising experience.
TCC values our employees by providing a benefit package as a significant component of your compensation package.
Our benefits have been designed to provide important protection for you and your family in the case of illness, injury, or even death.
01
Drawing from your previous professional work experience, describe a time you identified and communicated an error that others had missed, whether in a record, a document, data, or a process. Include your role at the time, how you noticed the error, who you told and how, and how it was resolved.
02
Drawing from your previous professional work experience, describe a time you worked with coworkers or other departments to complete a task or solve a problem. Include what you personally contributed, any difficulty or disagreement that came up, and how it turned out, including anything that didn't go well.
Required Question