Patient Services Representative (Medical Front Desk)

Pay: $16.00 – $18.00 per hour
Job Type: Full-time
Schedule: Day shift
Location: On-site
Posted: May 20, 2026

Job Overview

We are hiring a Patient Services Representative / Medical Front Desk Receptionist to join our fast-paced healthcare practice. This position is ideal for a motivated, dependable, and detail-oriented professional who is comfortable handling a high-volume workload and understands the importance of accuracy, efficiency, and patient experience.

This is a hands-on role for someone who takes ownership, works well under pressure, and is not afraid of hard work.

Key Responsibilities

• Greet patients professionally and manage check-in and check-out processes efficiently.
• Schedule, confirm, and manage appointments using eClinicalWorks (eCW).
• Maintain accurate patient records in compliance with HIPAA regulations.
• Verify insurance information and assist patients with basic billing or coverage questions.
• Answer and manage multi-line phones, voicemails, and electronic messages promptly.
• Provide clear explanations of office policies, procedures, and services.
• Address patient concerns calmly and professionally while maintaining excellent customer service.
• Communicate effectively with clinical staff to ensure smooth patient flow and daily operations.
• Support front-office administrative tasks as needed to keep the practice running efficiently.

Qualifications & Skills

• Previous experience as a medical receptionist, patient services representative, or front desk staff in a healthcare setting preferred.
• Familiarity with EMR/EHR systems (eClinicalWorks experience is a plus).
• Strong multitasking and organizational skills in a high-volume medical office.
• Excellent verbal and written communication skills.
• Ability to handle sensitive situations with professionalism and discretion.
• Knowledge of insurance verification and medical office workflows.
• Reliable, punctual, and accountable with a strong work ethic.
• Bilingual (Spanish/English) is a plus, but not required.

What We’re Looking For

• Someone who can keep up in a busy environment without sacrificing accuracy.
• A team player who shows initiative and follows through.
• A professional who understands that the front desk is critical to patient satisfaction and clinic success.

Why Join Our Team

We offer a stable, professional healthcare environment with clear expectations and opportunities to grow. This role is well-suited for someone who wants to build a long-term career in healthcare, not just hold a job.

Apply if you are dependable, detail-oriented, and ready to work.

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How soon are you looking to start?
• Write a few sentences about the qualifications you possess that will make you successful in this job role.

Work Location: In person

Salary : $16 - $18