What are the responsibilities and job description for the Bilingual Patient Services Representative / Medical Front Desk Receptionist position at Tulsa Cardiovascular Center of Excellence?
Oklahoma Cardiovascular Center | Tulsa, OK
Full-time | Monday–Friday | Five 8-hour shifts
No nights, weekends, holidays.
Make a difference in the patient experience—from the very first hello.
Oklahoma Cardiovascular Center is seeking a bilingual Patient Services Representative to join our growing cardiovascular practice. As part of our front-office team, you will help patients feel welcomed, informed, and supported while keeping a busy medical office organized and running smoothly.
This position is ideal for someone who enjoys helping people, takes pride in getting the details right, and brings a dependable, proactive approach to work. Our practice moves quickly, so you should be comfortable managing competing priorities while remaining attentive, professional, and compassionate.
What You’ll Do
- Welcome patients and manage check-in and check-out with accuracy, efficiency, and warmth.
- Assist English- and Spanish-speaking patients with scheduling, paperwork, and questions about office services.
- Schedule, confirm, and update appointments using eClinicalWorks (eCW).
- Verify patient demographics and insurance information, keeping records accurate and current.
- Assist with basic billing and coverage questions and connect patients with the appropriate team member when needed.
- Answer multi-line phones and respond promptly to voicemails and electronic messages.
- Explain office policies, appointment instructions, and administrative procedures clearly.
- Address patient concerns calmly and professionally, using sound judgment about when to seek assistance.
- Coordinate with clinical staff to support patient flow and timely communication.
- Protect patient confidentiality and maintain records in accordance with HIPAA requirements and practice policies.
- Take initiative with daily front-office tasks and follow through on outstanding items.
What You’ll Bring
- Bilingual proficiency in English and Spanish.
- Previous experience in a medical front office, patient services, or healthcare reception preferred.
- Familiarity with electronic health records; eClinicalWorks experience is a plus.
- Strong organizational skills and the ability to manage a high-volume workload without sacrificing accuracy.
- Clear communication, attentive listening, and a patient-centered approach.
- Familiarity with insurance verification and medical office workflows.
- Professionalism and discretion when handling sensitive information or difficult situations.
- Reliability, punctuality, accountability, and a willingness to support your teammates.
Why Join Our Team?
- No nights, weekends, holidays, or on-call duties.
- Health insurance.
- 25 days of paid time off.
- Retirement plan.
- Continuing-education opportunities.
- Subsidized access to a Life Time fitness club.
- Meaningful work supporting patients and a dedicated cardiovascular care team.
Our Commitment to Patients
Every patient deserves professionalism, respect, empathy, and responsiveness. We are looking for someone who shares those values and demonstrates them consistently—in person, over the phone, and behind the scenes.
Pay: $16.50 - $18.50 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $17 - $19