What are the responsibilities and job description for the Automotive Service BDC Supervisor – Tulley BMW position at Tulley Automotive Group?
Description
Join Our Team at Tulley Automotive Group!
Are you a process-driven leader who thrives on performance, accountability, and delivering a premium client experience?
We are seeking a Service BDC Supervisor to lead and optimize all inbound and outbound client communications within our high-volume BMW Service Department. This role is critical to driving appointment conversion, improving retention, and ensuring every client interaction reflects the standards of the BMW brand.
What You’ll Do
Lead, coach, and develop the Service BDC team to achieve appointment and conversion goals.
Oversee inbound and outbound service communications
Drive service appointment setting with a focus on quality, show rate, and effective load balancing
Monitor and improve key performance metrics: show rate, service follow-up, and retention
Build and refine call scripts, messaging, and follow-up processes
Partner closely with Service Advisors and Management to align scheduling with shop capacity
Ensure a seamless, high-end customer experience from first contact to arrival
What We’re Looking For
Prior experience in Automotive BDC, call center leadership, or service coordination
Strong leadership presence with the ability to coach and hold a team accountable
Data-driven mindset with a focus on KPIs and continuous improvement
Excellent communication skills—professional, confident, and client-focused
Ability to work in a fast-paced, high-volume environment
Why Join Us
At Tulley Automotive Group, we value expertise and professionalism. We offer a supportive work culture, competitive benefits, and opportunities for continued growth within our organization.
Work with a premium brand known for performance and innovation
High-volume, high-opportunity service department
If you’re dependable, skilled, and ready to bring your experience to a team that appreciates it, reach out today to schedule an interview!
Requirements
Tulley Advantage:
- Competitive Compensation;
- Paid Time Off: Vacation Time | Personal Time | Holiday Time
- 401(k) plan with dealer contribution;
- Employee Assistance Program (EAP);
- Insurance: Medical, Dental, Vision, Accident
- Disability Coverage: Short Term & Long Term
- Voluntary Life and AD&D Coverage;
- Employer Paid Life Insurance Policy.
Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality.
Equal Opportunity Statement:
Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.