What are the responsibilities and job description for the Specialist - Technology Connection position at Tulane University?
Summary
Technology Connection is the Tulane University owned and operated store that assists students, faculty, and staff with their personal and institutional hardware, software, and accessory purchases. Our partnerships and collaboration with university schools, departments, and administration allow us to provide you with tailored technology solutions and services to help support your success at Tulane. https://techconnect.tulane.edu/
The Technology Connection Specialist (TCS) will be responsible for providing prompt, courteous service, and sales support to all Technology Connection customers, both in person and via electronic communications, while at the same time assisting them with their computer and technology purchasing needs. The TCS will also provide support and assistance to Technology Connection staff with special projects and inventory management, as assigned.
The TCS will work in partnership with students, staff, and faculty, advising them how to use technology systems and devices to meet the requirements of their business and/or personal needs. The TCS must have a good understanding of hardware and software to effectively troubleshoot various systems problems as they arise.
Required Knowledge, Skills, And Abilities
Technology Connection is the Tulane University owned and operated store that assists students, faculty, and staff with their personal and institutional hardware, software, and accessory purchases. Our partnerships and collaboration with university schools, departments, and administration allow us to provide you with tailored technology solutions and services to help support your success at Tulane. https://techconnect.tulane.edu/
The Technology Connection Specialist (TCS) will be responsible for providing prompt, courteous service, and sales support to all Technology Connection customers, both in person and via electronic communications, while at the same time assisting them with their computer and technology purchasing needs. The TCS will also provide support and assistance to Technology Connection staff with special projects and inventory management, as assigned.
The TCS will work in partnership with students, staff, and faculty, advising them how to use technology systems and devices to meet the requirements of their business and/or personal needs. The TCS must have a good understanding of hardware and software to effectively troubleshoot various systems problems as they arise.
Required Knowledge, Skills, And Abilities
- Above average working knowledge of both Mac and PC operations and networking.
- In-depth working knowledge and proficient use of MS Office desktop software applications.
- Strong written and verbal communication skills.
- Excellent organizational skills.
- Ability to efficiently manage multiple projects and assignments.
- Demonstrated ability to learn and adapt to new technologies in a fast-paced environment.
- Ability to establish effective professional working relationships with co-workers, customers, and technology store vendors and/or affiliates.
- Ability to successfully obtain required certifications including Apple SEED and ACMT within 120 days of hire date.
- Strong commitment to customer service.
- Critical thinking skills with the ability to successfully contribute Innovative ideas to improve and/or advance dally business operations.
- Customer friendly and outgoing personality
- Customer empathy and desire to assist others
- High School Diploma or Equivalent
- 3 years of professional desktop software and operating systems experience, and at least 2 years of retail sales or direct customer service experience
- Bachelor's Degree
- Experience in computer technology sales
- Inventory management experience
- Corporate purchasing experience